Collections Specialist

WorkWave

. Manage the collections process for customer accounts, including outreach on past-due balances and resolving payment issues .

Posted 9/23/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $50,000 - $54,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in full-cycle collections and accounts receivable management, utilizing HighRadius and ERP systems to optimize payment processes and resolve customer issues. Strong analytical skills for monitoring aging reports and managing bad debt reduction while maintaining professional communication.

Highest-signal resume keywords

Full-Cycle Collections ExperienceHighRadius ProficiencyAging Report AnalysisExcel Reporting SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts Receivable ManagementPayment TrackingAccount ReconciliationBad Debt ManagementCash ApplicationCollections Best PracticesFinancial Data AnalysisCustomer Account AnalysisDispute ResolutionCollections Reporting

Soft Skills

Excellent Communication SkillsProblem-Solving AbilitiesOrganizational SkillsDetail OrientedAbility to Manage Difficult Conversations

Tools & Technologies

HighRadiusNetSuiteSalesforceERP Systems

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Collections ProcessAging ReportsCustomer AccountsPayment IssuesBad Debt ReductionCustomer SuccessBilling Discrepancies

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the collections process for customer accounts, including outreach on past-due balances and resolving payment issues
Monitor aging reports and reduce outstanding accounts receivable through follow-up and account analysis
Use HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
Support bad debt reduction by identifying and escalating high-risk accounts
Maintain accurate documentation of customer interactions, payment commitments, and account status updates
Prepare and distribute aging analysis, collections reports, bad debt summaries, and account status updates to leadership
Assist with month-end collections and accounts receivable reporting
Provide professional, customer-focused communication while driving timely payment resolution
Escalate priority accounts, bankruptcy risks, legal concerns, and collection challenges to leadership

Requirements

What you’ll need

Bachelor's degree
Experience in full-cycle collections and accounts receivable required
Experience with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred
Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices
Ability to analyze customer accounts and identify causes of delinquency or payment discrepancies
Strong Excel and reporting skills, including analysis of large financial datasets
Excellent verbal and written communication skills
Ability to professionally manage difficult customer conversations
Highly organized and detail oriented with strong follow-through
Ability to multitask and prioritize in a fast-paced environment
Ability to collaborate cross-functionally and build departmental relationships
Strong problem-solving and critical-thinking abilities
Integrity, professionalism, accountability, and sound judgment
Stable performance under pressure when handling sensitive customer and financial situations
Self-motivated ability to work independently and contribute to a team environment

Benefits

Comp & perks

Remote work flexibility and virtual work option
Health and dental insurance
401(k) with company match
Flexible Time Off policy or generous PTO plan (role dependent)
Paid holidays
Up to 4 weeks paid bonding leave
Tuition reimbursement
Employee Assistance Program with free 24/7/365 counseling
Financial counseling
Legal guidance
Adoption assistance services
24/7 access to virtual medical care through Teladoc
Quarterly awards based on peer nominations
Regional discounts and perks
Opportunities to participate in charitable events and give back to the community
Extensive video libraries for soft skill and role-specific training available 24/7
Live trainings throughout the year
Casual work environment
Offices available for remote work, cross training, team building, and brainstorming