WorkWave

Collections

• Manage the collections process for customer accounts, including outreach on past-due balances and resolving payment issues
• Monitor aging reports and reduce outstanding accounts receivable through follow-up and account analysis
• Use HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
• Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
• Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
• Support bad debt reduction by identifying and escalating high-risk accounts
• Maintain accurate documentation of customer interactions, payment commitments, and account status updates
• Prepare and distribute aging analysis, collections reports, bad debt summaries, and account status updates to leadership
• Assist with month-end collections and accounts receivable reporting
• Provide professional, customer-focused communication while driving timely payment resolution
• Escalate priority accounts, bankruptcy risks, legal concerns, and collection challenges to leadership

Collections Specialist

Product Designer

• Transform customer and business objectives into compelling, purposeful, simple, and feasible products
• Develop multiple solutions for defined challenges across the product suite
• Manage design projects from discovery and concept ideation through user flows, wireframes, and full-fidelity prototypes
• Prioritize simplicity, speed, and trust for non-technical users
• Partner with leadership and product marketing stakeholders to meet customer needs and desired results
• Collaborate with business stakeholders, product managers, engineers, and other designers in a triad model
• Present design processes, inspiration, decisions, and rationale to stakeholders
• Use storytelling to communicate complex design rationale and build alignment
• Participate in design reviews, triage feedback, and iterate on solutions
• Champion cohesion, consistency, accessibility, and design-system usage
• Apply design-system standards and contribute to their evolution
• Connect screens into cohesive flows
• Apply Jobs-to-be-Done methodology and user-centered design principles
• Conduct customer interviews and usability tests and translate findings into design iterations
• Build understanding of customer needs, workflows, and business goals to make informed design decisions
• Continuously develop design skills and depth in core areas
• Coach peers and share learnings
• Nurture WorkWave's culture and principles
• Participate in design critiques and provide constructive feedback
• Stay current with design trends, tools, methodologies, and AI-powered product practices