Implementation Specialist

WorkWave

. Deliver technical consultancy and implementation services in line with contracts and Statements of Work .

Posted 11/12/2026full-timeRemote • AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS client implementations, data migration, and user acceptance testing (UAT), while effectively managing stakeholder expectations and delivering high-quality training on software platforms. Strong communication skills and a commitment to professional conduct support successful project delivery and client engagement.

Highest-signal resume keywords

SaaS Client ImplementationsData MigrationUser Acceptance Testing (UAT)Stakeholder ManagementSoftware Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MappingSoftware ConfigurationSystem ValidationProject DeliveryIntegration WorkflowsCommercial Opportunity IdentificationFinance SystemsEnterprise Resource Planning (ERP)Payroll SystemsBusiness Process Improvements

Soft Skills

Exceptional Communication SkillsTeamworkJudgmentComposureConflict Resolution

Tools & Technologies

WorkWave ProductsSaaS Platforms

Industry Keywords

Cleaning IndustryFacilities ManagementSecurity Industry

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Deliver technical consultancy and implementation services in line with contracts and Statements of Work
Manage data preparation, mapping, migration activities, UAT, and test scenarios before go-live
Partner with senior implementation leads on project tasks, software configuration, and system validation
Track implementation progress, complete stage-gate task lists within agreed SLAs, and highlight delivery risks
Communicate project requirements to clients, provide hands-on training, and guide business process improvements and technology adoption
Collaborate with Sales and Customer Success on project handovers, onboarding, and commercial opportunity escalation
Maintain knowledge of WorkWave products, delivery methodologies, and company policies
Support SaaS client implementations, software integrations, and project delivery across active client go-lives
Ensure accurate data flows, test integration workflows, align stakeholders, and deliver smooth customer onboarding
Report to the Head of Professional Services

Requirements

What you’ll need

2+ years of experience conducting software implementations within a SaaS environment
Strong grasp of data migration, mapping, and UAT workflows
Proven ability to train clients on new software platforms and updated operational processes
Experience with Finance, Enterprise Resource Planning (ERP), and/or Payroll systems is advantageous
Familiarity with the Cleaning, Facilities Management, or Security industries is advantageous
Ability to manage stakeholder expectations and conflicting priorities while maintaining perspective, accuracy, and composure
Strong judgment to escalate delivery risks appropriately to management and identify additional commercial opportunities during client engagements
Exceptional written and verbal communication skills
Commitment to high standards of professional conduct and teamwork
A Bachelor’s degree in IT or a business-related field is desirable
Applicants must hold current, unrestricted working rights for Australia (Australian Citizenship, Permanent Residency, or a valid work visa with no work-hour limitations)

Benefits

Comp & perks

Remote flexibility and remote-first work culture
Statutory superannuation at the current legislated rate
4 weeks of annual leave
10 days of personal/carer’s leave
5 additional days of Flexible Wellness Leave per year
Enhanced Parental Leave scheme
Employee Assistance Program (EAP) for confidential mental health, wellbeing, and lifestyle support
Paid Community Volunteer Days
Personal travel discounts
Employee shopping discount programs