Account Manager – Last Mile, Logistics & Warehousing

WorkWhile

. Serve as the lead point of contact for all account management matters for clients, including staffing planning, escalations, and ongoing strategy .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management within logistics and staffing, focusing on client relationship building, operational strategy alignment, and performance tracking. Proficient in utilizing CRM tools and delivering client-focused solutions to drive retention and growth.

Highest-signal resume keywords

Account Management ExperienceLogistics Operations KnowledgeCRM Software ProficiencyClient Relationship BuildingPerformance Metrics Tracking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementLogistics OperationsStaffing SolutionsPerformance Metrics TrackingClient-Focused Solutions

Soft Skills

Communication SkillsNegotiation SkillsPresentation SkillsAttention to DetailRelationship Building

Tools & Technologies

SalesforceGoogle Suite

Industry Keywords

WarehousingFulfillmentLast-Mile DeliveryHigh-Volume EnvironmentsShift-Based Operations

About the role

Key responsibilities & impact

Serve as the lead point of contact for all account management matters for clients, including staffing planning, escalations, and ongoing strategy
Build and maintain strong, long-lasting relationships with site and warehouse managers, operations and fleet leaders, safety managers, HR leaders, and other key stakeholders
Develop a deep understanding of each client's operating environment, including shift patterns, volume forecasts, delivery routes, equipment and certification requirements, and safety standards, to proactively meet workforce needs
Maintain and grow client contracts, identifying upsell and expansion opportunities across new sites, shifts, markets, or job categories
Develop trusted advisor relationships with key accounts, aligning WorkWhile's solutions to operational goals and labor challenges
Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs
Communicate the progress of weekly, monthly, and quarterly workforce initiatives to internal teams and client stakeholders
Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth
Prepare regular account health reports and business reviews tailored to operations leadership
Collaborate with Sales to identify growth opportunities within existing accounts and expand WorkWhile's presence across new facilities, markets, or regions
Partner with Ops teams to ensure worker supply meets client demand, especially during peak periods
Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption

Requirements

What you’ll need

3-5+ years of proven experience as an Account Manager, ideally within logistics, warehousing, last-mile delivery, staffing, or workforce solutions
Strong understanding of warehouse, fulfillment, and delivery operations, labor dynamics, and the staffing challenges unique to high-volume, shift-based environments
Demonstrated ability to communicate, present, and influence stakeholders at all levels — from site supervisors to VP-level operations executives
Experience managing multi-site or enterprise accounts is a strong plus
Solid experience with CRM software (Salesforce or similar) and Google Suite
Track record of delivering client-focused solutions and hitting retention and growth targets
Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail
Excellent listening, negotiation, and presentation skills
Strong verbal and written communication skills
Undergraduate degree preferred

Benefits

Comp & perks

Competitive base salary + commission with clear OTE upside
Equity
Remote work culture with opportunities for coworking in SF, NY, Seattle & Toronto
In-person company offsites
Medical, dental, & vision coverage
Flexible time off
401(k)
WFH stipend to support your home office needs