FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management within retail and staffing environments, focusing on client relationship building, operational strategy alignment, and performance tracking. Proficient in utilizing CRM software and managing multi-location accounts to drive client satisfaction and business growth.
Highest-signal resume keywords
Account ManagementClient Relationship BuildingRetail Operations UnderstandingCRM Software ProficiencyMulti-Location Account Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementClient-Focused SolutionsPerformance TrackingForecastingStaffing PlanningUpsellingOperational StrategyLabor DynamicsDetail OrientationNegotiation
Soft Skills
CommunicationPresentation SkillsListening SkillsInfluencing StakeholdersAttention to Detail
Tools & Technologies
SalesforceGoogle Suite
Industry Keywords
RetailMerchandisingStaffing SolutionsWorkforce SolutionsHigh-Volume Environments
About the role
Key responsibilities & impact- Serve as the lead point of contact for account management matters, including staffing planning, escalations, and ongoing strategy
- Build and maintain relationships with store operations managers, district managers, merchandising and distribution-center leaders, HR leaders, and other stakeholders
- Understand each client's environment, including seasonal hiring surges, reset and remodel calendars, inventory events, and customer traffic patterns
- Maintain and grow client contracts, identifying upsell and expansion opportunities across locations, distribution centers, regions, and job categories
- Develop trusted-advisor relationships and align WorkWhile's solutions with clients' operational goals and labor challenges
- Ensure timely and successful fulfillment of shifts and workforce solutions according to client expectations and SLAs
- Communicate weekly, monthly, and quarterly workforce initiative progress to internal teams and client stakeholders
- Forecast and track fill rates, worker performance, client satisfaction scores, and revenue growth
- Prepare account health reports and business reviews for operations leadership
- Collaborate with Sales to identify growth opportunities and expand WorkWhile's presence across stores, banners, and regions
- Partner with Operations to ensure worker supply meets client demand during peak periods
- Assist with challenging client requests and issue escalations, providing quick resolutions to minimize operational disruption
Requirements
What you’ll need- 3-5+ years of proven experience as an Account Manager, ideally within retail, merchandising, staffing, or workforce solutions
- Experience in automotive is a plus, but not required
- Strong understanding of retail operations, labor dynamics, and staffing challenges unique to high-volume, shift-based environments
- Demonstrated ability to communicate, present, and influence stakeholders at all levels, from store managers to VP-level executives
- Experience managing multi-location or enterprise accounts is a strong plus
- Solid experience with CRM software (Salesforce or similar) and Google Suite
- Track record of delivering client-focused solutions and hitting retention and growth targets
- Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation skills
- Strong verbal and written communication skills
- Undergraduate degree preferred
- Must answer application questions regarding account-management experience, managed environments, account portfolio complexity, demand spikes/service breakdowns, account growth, OTE expectations, and employment sponsorship
Benefits
Comp & perks- Competitive base salary + commission with clear OTE upside
- Equity
- Remote work culture with opportunities for co-working in SF, NY, Seattle & Toronto
- In-person company off-sites
- Medical, dental, & vision coverage
- Flexible time off
- 401(k)
- WFH stipend to support your home office needs
- Next day pay, free telehealth services, and financial services (described as benefits available to workers using WorkWhile's platform)