IT Systems Administrator – Part-time / Full-time

Workwise

. Own the internal IT support queue and maintain SLA compliance at 90% or higher .

Posted 10/23/2026full-timeAmsterdam • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Microsoft 365 and Entra ID administration, along with hands-on experience in macOS device management through MDM solutions. Proficient in maintaining SLA compliance, onboarding and offboarding processes, and implementing security measures such as MFA.

Highest-signal resume keywords

Microsoft 365 AdministrationEntra ID (Azure AD) ManagementMacOS Device ManagementITSM Tool ExperienceSLA Compliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS Access ManagementDevice RecoveryPatchingEDRRunbook WritingAutomationData Analysis

Soft Skills

Excellent English Communication

Tools & Technologies

JamfKandjiIntuneGoogle WorkspaceSSOMFA

Industry Keywords

IT SupportOnboardingOffboardingAccess ReviewsLeast Privilege

Tech Stack

Tools & technologies

AzureITSMJamfMacOS

About the role

Key responsibilities & impact

Own the internal IT support queue and maintain SLA compliance at 90% or higher
Run onboarding and offboarding end to end, including accounts, devices, apps and licenses
Keep SaaS access, licenses and access reviews clean and up to date
Administer macOS and Windows devices, including MDM, patching, EDR and device recovery
Manage Microsoft 365, Entra ID, Google Workspace, SSO, MFA and shared mailboxes
Support incidents and security investigations
Write runbooks and automate recurring work
Use data to improve SLAs, device compliance and license management

Requirements

What you’ll need

3+ years of hands-on Microsoft 365 and Entra ID (Azure AD) administration
Hands-on experience managing macOS devices through an MDM, such as Jamf, Kandji or Intune
Experience with an ITSM tool and SLA-driven support
Experience owning onboarding, offboarding, access and device readiness
A good understanding of least privilege, MFA and secure offboarding
Excellent English, written and spoken
Able to work from our Amsterdam office 3 days per week

Benefits

Comp & perks

Flexible hybrid work environment
Top-notch tools and equipment provided
Vibrant, entrepreneurial culture with opportunities for growth
Off-sites and multi-yearly team bonding events
Team lunches and surprise events to keep things fun
Pension scheme
Classpass corporate membership