Workwise

Artificial Intelligence

• Build and maintain SQL models in BigQuery across delivery, procurement, retrieval, and warehouse performance
• Follow layered data modeling conventions
• Develop and iterate on internal dashboards that surface important metrics
• Translate data into decisions during recurring walkthrough sessions with service owners
• Build and refine AI-powered workflows
• Own improvements to the Customer Support AI
• Identify new areas where automation can create leverage
• Analyze operational questions, including SLA performance and carrier and supplier data
• Turn findings into clear recommendations
• Work hands-on with the data warehouse and convert messy operational data into actionable insight

Data & AI Intern, Data Infrastructure, AI-Powered Automations

Customer Success Manager

• Act as a trusted advisor to clients and understand their business objectives
• Manage the complete customer lifecycle, including successful delivery, adoption, expansion, and renewal of products and services
• Strengthen customer relationships by prioritizing engagement
• Drive revenue growth through expansion, identifying upselling and cross-selling opportunities
• Use data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential
• Communicate effectively across multiple departments and customers
• Participate in QBR and contract renewal discussions
• Optimize internal processes with the team
• Provide excellent customer service in a fast-paced environment

Customer Success Manager – SaaS

Full-stack Engineer

• Lead feature work end to end by shaping scope with the PM, making architectural decisions, deciding what to cut, and owning post-launch outcomes
• Use agents and AI tooling as the default development approach and help the team adopt them
• Coach engineers through pairing, code review, scope handover, and direct feedback
• Improve team processes by identifying inefficiencies, building the case, gaining buy-in, and measuring results
• Partner with the Engineering Manager and Product Manager
• Challenge the roadmap and surface overlooked problems early
• Connect shipped work to company objectives using selected metrics and review outcomes

Data & AI Intern, Data Infrastructure, AI-Powered Automations

Customer Success Manager – SaaS

Senior Full Stack Engineer, Remote NL/UK Based