Business Applications Manager

World Business Lenders, LLC

. Lead the Customer Care organization serving users of internally developed applications .

Posted 10/8/2026full-timeRemote • Costa Rica, El Salvador, Brazil, Argentina, Guatemala, NicaraguaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer care operations for application support, with a focus on user advocacy, performance standards, and team development. Proven ability to coordinate cross-functional teams and improve user adoption through effective communication and training.

Highest-signal resume keywords

Application Advocacy LeadershipUser Support ImprovementTeam Development and CoachingRequirements CoordinationTechnical Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business ApplicationsApplication OperationsUser EnablementTesting CoordinationData ReconciliationPerformance StandardsService StandardsAnalytical SkillsDelivery ExperienceWorkflow Understanding

Soft Skills

Communication SkillsLeadershipCoachingProblem-SolvingCollaboration

Industry Keywords

Customer SuccessFinancial ServicesLendingApplication SupportUser Adoption

About the role

Key responsibilities & impact

Lead the Customer Care organization serving users of internally developed applications
Report to the Chief Information Officer
Manage, coach, and develop five Application Advocate Analysts
Establish service and performance standards, escalation paths, continuity plans, and advocate coverage
Own the application advocacy operating model and resource plan
Hire advocates, assess performance, develop staff, and build succession and coverage for critical applications
Lead requirements discovery and resolve complex user issues within the application-support remit
Manage significant rollouts while engineering teams retain ownership of underlying software repairs
Organize user needs, requirements, and feedback for product owners or business sponsors
Coordinate testing readiness, releases, user enablement, and adoption with technical teams
Track delivery, adoption, application health, risks, and team capacity; escalate material issues to the CIO and relevant owners
Build improvement proposals from recurring user problems and coordinate remediation follow-through
Maintain channels for questions, requests, incidents, feedback, and escalation
Own user-facing issue communication and route technical failures to engineering teams
Coordinate documentation, training, and adoption activities
Lead application readiness and adoption plans and measure the impact of training and process changes

Requirements

What you’ll need

Relevant education or professional training is valued; a degree is not mandatory
Eight or more years of relevant experience in business applications, application operations, business systems, or internal customer success
At least three years of people leadership
Experience leading and coaching a remote team
Experience establishing practical service standards and improving user support and adoption for production applications
Demonstrated success building or materially improving a function or production capability
Experience making prioritization decisions with senior business leaders
Recent hands-on delivery experience
Experience coordinating requirements, testing, releases, user enablement, and ongoing support across business, product, and engineering teams
Technical fluency sufficient to understand workflows, integrations, data flows, defects, and delivery constraints
Strong analytical and English communication skills
Experience in lending or financial services, business-user support, and data reconciliation preferred

Benefits

Comp & perks

Paid time off (PTO)
Fully remote work environment