Chief Operating Officer

World Business Lenders, LLC

. Provide operational leadership and coordination across Lending Operations, Asset Resolution, and Loan Administration (Servicing) .

Posted 9/22/2026full-timeRemote • United StatesLead💰 $200,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational leadership and cross-functional management capabilities, with a focus on process improvement, performance management, and data analysis. Proven ability to influence stakeholders and drive strategic initiatives in a fast-paced environment.

Highest-signal resume keywords

Operational LeadershipCross-Functional ManagementProcess ImprovementData AnalysisClosing Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational EfficiencyPerformance ManagementBusiness Process ImprovementData InterpretationValuationsAsset ResolutionLoan Lifecycle ManagementKPI DevelopmentReportingEscalation Processes

Soft Skills

Analytical SkillsProblem SolvingCommunication SkillsOrganizational SkillsLeadership Skills

Certifications & Qualifications

Bachelor's Degree in Business AdministrationBachelor's Degree in FinanceBachelor's Degree in Operations Management

Industry Keywords

Lending OperationsFinancial ServicesCommercial FinanceAsset ManagementServicingCollections

About the role

Key responsibilities & impact

Provide operational leadership and coordination across Lending Operations, Asset Resolution, and Loan Administration (Servicing)
Work with functional leaders to establish priorities, processes, performance expectations, operational objectives, service levels, and escalation processes
Integrate Intake, Processing, Valuation, Underwriting, Title, Closing, Asset Resolution, and Servicing into an end-to-end operating model
Identify operational gaps, inefficiencies, bottlenecks, handoff issues, capacity constraints, and communication breakdowns
Develop and maintain standardized procedures, workflows, controls, service-level expectations, dashboards, reporting, KPIs, and escalation processes
Monitor closing, funding, valuation, resolution, lending, and servicing performance and recommend corrective actions
Analyze operational data, trends, risks, recoveries, dispositions, aging, turnaround times, quality, exceptions, and outstanding requests
Lead cross-functional initiatives to improve efficiency, scalability, quality, profitability, recovery outcomes, and cycle times
Evaluate staffing, workload, capacity, organizational structure, technology, training, and resource needs
Support department leaders, succession planning, accountability, performance management, collaboration, and organizational development
Partner with the CIO, CDAO, CFO, Finance, Legal, Risk, Technology, Sales, and other departments
Prepare operational reports, analyses, and recommendations for the CEO and executive leadership
Escalate significant operational risks, delays, resource constraints, and performance issues to the CEO
Participate in strategic planning and operational decision-making
Lead special projects and initiatives assigned by the CEO
Report directly to the CEO as a key operational partner to executive leadership

Requirements

What you’ll need

Bachelor's degree in Business Administration, Finance, Operations Management, or a related field preferred
7+ years of progressive experience in operations, lending, financial services, commercial finance, asset management, or a related industry
Experience managing or coordinating multiple operational functions
Experience working with senior-level leaders and cross-functional teams
Strong understanding of closing operations and the loan lifecycle
Experience with valuations, asset resolution, servicing, collections, or related functions strongly preferred
Demonstrated experience improving business processes and operational efficiency
Strong analytical and problem-solving skills
Ability to interpret operational data and translate it into actionable recommendations
Excellent communication and organizational skills
Demonstrated ability to manage competing priorities and work effectively in a fast-paced environment
Strong leadership skills with the ability to influence without unnecessarily duplicating the authority of functional department heads
Core competencies: Operational Leadership, Cross-Functional Management, Process Improvement, Closing Operations, Performance Management, Data Analysis, Problem Solving, Strategic Thinking, Accountability, Executive Communication, Change Management, Organizational Development
CV must be submitted in English

Benefits

Comp & perks

Incentive compensation eligibility (equity and deferred cash bonus), based on level and company policy
Medical coverage
Dental coverage
Vision coverage
Life coverage
Disability coverage
401(k) with company match
Paid holidays
Paid time off (PTO)
Remote role with occasional travel