Account Manager – FBO & Airport Solutions

World Kinect

. Serve as a trusted partner to FBOs, airports, and aviation customers throughout North America .

Posted 10/14/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $24 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in aviation account management and customer service, with a strong focus on relationship-building, analytical reporting, and process improvement. Proficient in utilizing CRM systems and Microsoft Office Suite to enhance customer satisfaction and support business growth.

Highest-signal resume keywords

Aviation Industry ExperienceCustomer Service SkillsAccount Management ExperienceAnalytical Reporting CapabilitiesSalesforce CRM Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCustomer ServiceAnalytical ReportingProblem-SolvingRelationship Building

Soft Skills

Communication SkillsOrganizational SkillsTime ManagementSelf-MotivationCollaboration

Tools & Technologies

Microsoft Office SuiteExcelPowerPointSalesforce CRMOracleTableau

Industry Keywords

AviationFBOsAirportsFlight OperationsCustomer Success

Tech Stack

Tools & technologies

OracleTableau

About the role

Key responsibilities & impact

Serve as a trusted partner to FBOs, airports, and aviation customers throughout North America
Build and maintain strong customer relationships while delivering exceptional service
Proactively identify customer needs and coordinate solutions across internal teams
Investigate and resolve customer inquiries related to billing, service issues, pricing, and account support
Prepare and deliver customer, sales, and operational reporting
Analyze competitive pricing and market trends
Identify opportunities to improve customer satisfaction, retention, and account performance
Provide insights and recommendations that support business growth and customer success
Partner with Sales, Client Support, Bulk Operations, and FASST teams to support customer initiatives and account growth
Ensure customer setups, pricing requests, payment processes, and account maintenance activities are completed accurately and efficiently
Support projects that improve business processes and enhance the customer experience
Develop expertise across World Fuel's aviation products and services
Stay informed on industry trends, customer needs, and internal process updates
Serve as a resource for customers and internal stakeholders

Requirements

What you’ll need

Must be located in Central Time Zone
2–3 years of experience in aviation, account management, customer service, sales support, customer success, or a related field
Strong relationship-building and customer service skills
Excellent communication and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and time management skills
Self-motivated with the ability to work independently and collaboratively
Microsoft Office Suite, especially Excel and PowerPoint
Strong analytical and reporting capabilities
Customer service and account management experience required
Aviation industry experience, particularly with FBOs, airports, flight operations, or aviation services, preferred
Experience supporting customer accounts or sales teams preferred
Experience with CRM systems and reporting tools preferred
Salesforce CRM, Oracle, and Tableau experience preferred

Benefits

Comp & perks

Bonus potential
Flexible remote work environment
Career growth within a highly respected aviation organization