World Kinect

Operations

• Monitor the timely receipt of fuel and non-fuel supplier invoices
• Review and validate fuel tickets, supplier invoices, pricing, tax information, and related documentation
• Process billing transactions accurately and efficiently within internal systems
• Ensure customer invoices are generated and distributed on schedule
• Maintain accurate billing documentation and records
• Serve as a primary contact for billing and invoicing inquiries
• Respond to questions about invoice status, delays, billed and unbilled transactions, and supporting documentation
• Collaborate with Commercial, Supply, Accounting, Accounts Payable, Sales, Vendor Reconciliation, Pricing, and other teams
• Support external customers, suppliers, and auditors
• Research pricing discrepancies and billing exceptions
• Track exception reporting, invoices on hold, and unresolved transactions
• Ensure compliance with company policies and regulatory requirements
• Identify opportunities to improve efficiency, accuracy, and automation
• Support testing and implementation of system enhancements and process improvements
• Contribute ideas to improve workflows, information flow, and customer experience
• Assist with training and knowledge sharing as subject matter expertise develops

Billing and Financial Operations Specialist

• Build strong relationships with retail fuel and convenience store operators throughout the assigned territory
• Serve as a trusted advisor helping customers improve store appearance, operations, and overall retail execution
• Conduct site visits, branded image reviews, site assessments, and facility reviews
• Provide recommendations to improve customer experience and operational performance
• Identify opportunities to increase retailer sales, profitability, and customer loyalty
• Ensure retail locations maintain brand standards and compliance requirements
• Support merchandising, marketing, promotional, supplier marketing, loyalty, and credit card initiatives
• Help retailers improve image evaluation scores and site presentation
• Identify improvement areas and develop action plans with retailers
• Provide guidance on retail best practices and market trends
• Collaborate with Sales, Operations, Marketing, and supplier partners
• Track retailer progress against objectives and action plans
• Maintain accurate territory records and reporting
• Ensure deadlines and project objectives are achieved
• Assist retailers with brand requirements, operating standards, and applicable compliance guidelines

Retail Operations – Brand Standards Specialist

Sales

• Lead a high-performing commercial fuel sales organization
• Drive year-over-year growth across fuel, fleet, cardlock, and lubricant sales channels
• Develop and execute regional sales strategies aligned with corporate growth objectives
• Ensure achievement of revenue, volume, margin, and retention targets
• Monitor pipeline activity, forecasting, and key performance indicators
• Recruit, develop, and retain top sales talent
• Provide coaching, mentoring, and performance management
• Partner with sales managers and team members to remove barriers and accelerate growth
• Support strategic customer acquisition initiatives and partner with key customers and high-value accounts
• Lead customer retention, cross-selling, and account expansion efforts
• Act as an escalation point for complex customer challenges and business opportunities
• Support expansion of commercial fueling, fleet card, cardlock, and lubricant programs
• Identify market opportunities and competitive trends
• Collaborate with Marketing, Operations, Finance, and Product teams to support growth initiatives
• Develop sales strategies that improve profitability and market share
• Build relationships across internal teams and external partners
• Communicate business priorities and influence decisions through data, market intelligence, and customer insights
• Represent World Fuel professionally in the marketplace

Regional Director, Commercial Fuel Sales – West

Account Executive

• Serve as the primary point of contact for a portfolio of high-value aviation clients
• Lead quality assurance for all client trips
• Proactively resolve issues and ensure operational precision
• Provide consultative support on WFS Trip Support products and services
• Present and promote the full suite of services to existing and prospective clients
• Identify opportunities to deepen client engagement
• Coordinate with operational teams and disseminate client-specific requirements
• Ensure alignment across departments
• Provide after-hours and weekend support when needed
• Travel to meet clients, lead presentations, and represent the company at industry events and meetings

Account Executive III – Aviation Trip Support

Customer Support

• Own retail execution across the assigned territory, ensuring brand image, merchandising, and operational standards are consistently met
• Conduct on-site assessments and coach retailers on improvements to PMPS and brand compliance metrics
• Identify execution gaps and partner with dealers to drive improvement
• Build trusted relationships with independent retail partners
• Guide retailers on operational discipline, customer focus, and long-term brand readiness
• Champion marketing, promotional, and branded credit card programs
• Execute retail business plans and ensure on-time implementation of programs and promotions
• Support rollout of supplier initiatives and branded performance programs
• Maintain strong performance evaluations from leadership and field management

Sales Support Specialist III

Technician

• Safely handle, store, and transport aviation fuel
• Conduct into-plane refuelling in line with company procedures
• Accurately record fuel movements and transactions
• Deliver exceptional customer service as the first point of contact
• Follow emergency procedures and maintain safety protocols
• Input operational data into the i6 system and complete daily reconciliations
• Support vehicle and manpower planning
• Maintain training and competency in all fuel handling procedures

Aircraft Refueling Technician

Dispatcher

• Receive fuel requests via email or phone and confirm details with clients
• Enter orders into the GA order entry system (OTS) and lock in pricing
• Arrange fuel deliveries with preferred carriers and confirm successful completion
• Resolve logistical issues and recommend alternative solutions
• Work closely with Supply, Accounting, and other departments
• Ensure timely deliveries and exceptional customer experiences

Dispatcher – Business Aviation

• Develop and execute strategic sales plans to acquire new high-value Global Trip Support customers
• Manage and grow existing accounts and expand customer spend across World Fuel's aviation solutions
• Prospect and cultivate new business through industry relationships, referrals, conferences, networking, market intelligence, and targeted outreach
• Promote and sell Global Trip Support, Regional Trip Support, Online Flight Planning, Aviation Insurance, Fuel Programs, and other value-added aviation services
• Drive revenue growth through cross-selling and upselling across multiple product lines
• Manage the full sales cycle from prospecting through contract execution and ongoing account development
• Build and maintain relationships with flight departments, aircraft operators, directors of aviation, chief pilots, dispatchers, schedulers, and other stakeholders
• Serve as primary contact and trusted advisor for strategic customer accounts
• Lead customer meetings, business reviews, and account planning discussions
• Identify customer needs, operational challenges, and service delivery and account growth opportunities
• Support customer retention through service, issue resolution, account health reviews, and ongoing engagement
• Monitor changes in customer operations, fleet composition, and business circumstances
• Analyze customer trends, business opportunities, industry developments, and competitive conditions
• Develop pricing recommendations and support commercial negotiations
• Support contract renewals, strategic growth initiatives, and customer expansion
• Collaborate with leadership on business aviation market development strategies
• Partner with Operations, Customer Service, Finance, Supply, and Trip Support teams
• Facilitate customer onboarding, account setup, customer preference documentation, and billing coordination
• Maintain customer records, pipeline activity, forecasts, and account plans in CRM systems
• Support international sales teams and collaborate across regions
• Travel as needed for customer meetings, conferences, business development, and team initiatives