Trip Support Advisor

World Kinect

. Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion .

Posted 11/4/2026full-timeRemote • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in aviation operations and trip support, with a strong focus on customer service, relationship management, and operational readiness. Proficient in coordinating international flight logistics and ensuring compliance with aviation regulations.

Highest-signal resume keywords

Aviation Operations ExperienceCustomer Service SkillsTrip Support CoordinationFAA Dispatcher CertificateAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Trip PlanningFlight FollowingOperational SupportQuality Assurance ReviewsCost EstimationProblem-SolvingDecision-MakingMicrosoft Office ProficiencyInternational Flight OperationsAviation Regulations Knowledge

Soft Skills

Relationship ManagementVerbal CommunicationWritten CommunicationAbility to Work IndependentlyCalm Under Pressure

Certifications & Qualifications

FAA Dispatcher Certificate

Industry Keywords

Trip SupportDispatchFlight PlanningGround HandlingCustoms and ImmigrationInternational Operating RequirementsBusiness AviationOperational ReadinessCustomer Issues ResolutionProcess Improvement

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion
Coordinate international overflight and landing permits, airport slots and PPRs, ground handling services, crew accommodations, ground transportation, customs and immigration requirements, border overflight exemptions and CANPASS submissions
Manage flight following and trip monitoring
Build and maintain strong relationships with assigned customers
Act as a trusted advisor for trip planning and operational support
Provide proactive communication and timely updates throughout all phases of a mission
Resolve customer issues quickly and professionally
Manage and monitor assigned trips to ensure accuracy and operational readiness
Create and maintain trip records and cost estimates
Perform quality assurance reviews of all trip arrangements
Ensure trips remain updated based on evolving client requirements
Participate in the operations communication rotation, managing incoming calls, emails, and operational messages
Assist with after-hours fuel requests and operational support as needed
Collaborate with flight planning, weather, permits, fuel, and support services teams
Support 24/7 operational coverage through rotating shifts
Identify opportunities to improve processes and enhance customer service
Share industry knowledge and best practices with colleagues
Assist other operational departments when required
Support business growth by promoting World Fuel's Trip Support products and services

Requirements

What you’ll need

2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments
Exceptional customer service and relationship management skills
Strong attention to detail and ability to manage multiple priorities simultaneously
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to remain calm and professional in high-pressure situations
Proficiency in Microsoft Office applications
Ability to work independently with minimal supervision
Ability and willingness to work rotating shifts, including nights, weekends, and holidays
Experience supporting international flight operations
Prior experience in business aviation, trip support, dispatch, or flight operations
Knowledge of aviation regulations, permits, ground handling, and international operating requirements
FAA Dispatcher Certificate or similar aviation qualifications are a plus

Benefits

Comp & perks

Support global business aviation missions every day
Work alongside experienced aviation professionals
Gain exposure to international flight operations and trip planning
Join a collaborative team that values customer service and operational excellence
Build a long-term career with a global leader in aviation and energy solutions