Trip Support Specialist II

World Kinect

. Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion .

Posted 10/28/2026full-timeRemote • South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in aviation operations and trip support, with a strong focus on customer service, relationship management, and operational readiness. Proficient in coordinating international flight logistics and ensuring compliance with aviation regulations.

Highest-signal resume keywords

Aviation Operations ExperienceTrip Support CoordinationCustomer Relationship ManagementMicrosoft Office ProficiencyFAA Dispatcher Certificate

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Trip SupportFlight PlanningDispatchSchedulingOperational ReadinessQuality AssuranceCost EstimationProcess ImprovementInternational Flight OperationsAviation Regulations Knowledge

Soft Skills

Customer ServiceAttention to DetailProblem-SolvingDecision-MakingCommunication

Certifications & Qualifications

FAA Dispatcher Certificate

Industry Keywords

Aviation OperationsGround HandlingInternational Operating RequirementsCustoms and ImmigrationCANPASS

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion
Coordinate international overflight and landing permits, airport slots and PPRs, ground handling services, crew accommodations, ground transportation, customs and immigration requirements, border overflight exemptions, and CANPASS submissions
Manage flight following and trip monitoring
Build and maintain customer relationships and provide proactive communication throughout all mission phases
Resolve customer issues quickly and professionally
Manage and monitor assigned trips for accuracy and operational readiness
Create and maintain trip records and cost estimates
Perform quality assurance reviews of trip arrangements
Participate in the operations communication rotation, managing incoming calls, emails, and operational messages
Assist with after-hours fuel requests and operational support
Collaborate with flight planning, weather, permits, fuel, and support services teams
Support 24/7 operational coverage through rotating shifts
Identify process improvements and share industry knowledge and best practices
Promote World Fuel's Trip Support products and services

Requirements

What you’ll need

2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments
Exceptional customer service and relationship management skills
Strong attention to detail and ability to manage multiple priorities simultaneously
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to remain calm and professional in high-pressure situations
Proficiency in Microsoft Office applications
Ability to work independently with minimal supervision
Ability and willingness to work rotating shifts, including nights, weekends, and holidays
Preferred: Bachelor's degree in Aviation, Business, or a related field
Preferred: Experience supporting international flight operations
Preferred: Prior experience in business aviation, trip support, dispatch, or flight operations
Preferred: Knowledge of aviation regulations, permits, ground handling, and international operating requirements
FAA Dispatcher Certificate or similar aviation qualifications are a plus

Benefits

Comp & perks

Collaborative team environment
Exposure to international flight operations and trip planning
Long-term career development opportunity with a global leader in aviation and energy solutions