Case Specialist

World Relief

. Provide community orientation, advice, and assistance in addressing basic needs .

Posted 10/21/2026full-timeFort Worth • Texas • United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong case management skills, including client assessment, individualized service planning, and effective communication with diverse populations. Proficient in providing support and resources to facilitate refugee integration and self-sufficiency.

Highest-signal resume keywords

Case Management ProcessesClient CommunicationBilingual AbilityAttention to DetailSocial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AssessmentIndividualized Service PlanningBudget Creation AssistancePublic Benefits EnrollmentESL Class EnrollmentReport WritingHome VisitsCultural BrokeringFinancial Information AssistanceIntegration Program Support

Soft Skills

Team CollaborationSensitivity to Diverse BackgroundsTime ManagementDesire to ServeCommitment to Mission

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

Valid Driver's LicenseBackground Check ClearanceMVR Check Clearance

Industry Keywords

Refugee ServicesCommunity OrientationSelf-SufficiencyVulnerable CommunitiesChristian Identity

About the role

Key responsibilities & impact

Provide community orientation, advice, and assistance in addressing basic needs
Perform home visits and evaluations during the service period
Maintain regular communication with clients through phone calls, emails, and office visits
Assist refugees with medical and other health-related appointments
Assist clients in creating budgets and provide basic financial information
Enroll clients in public benefits and ESL classes when applicable
Encourage clients to engage in further integration programs and legal services
Assist clients in creating individualized service plans
Maintain accurate client files, case notes, and reporting records
Encourage participants to work toward self-sufficiency and early employment when applicable
Identify and address barriers to successful resettlement and integration
Serve as a cultural broker between volunteers, church groups, service providers, and refugees
Complete reports and other tasks related to the Reception and Placement Program
Provide support, services, and service enrollment assistance to newly arrived refugees integrating into their new country

Requirements

What you’ll need

Mature and personal Christian faith
Commitment to World Relief's mission, vision, and values
Desire to serve and empower the Church to impact vulnerable communities
Ability to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and National Association of Evangelicals' For the Health of The Nation document
Ability to work evenings and weekends as client needs change
Valid driver's license and reliable access to an insured vehicle required
Must be able to pass a background check and MVR check
Experience with Microsoft Excel, Word, PowerPoint, and Outlook
Up to 50% domestic local travel required
Demonstrated understanding of case management processes
Strong attention to detail and time management skills
Skill and sensitivity working with people from various backgrounds and beliefs
Ability to work well on a team
Undergraduate degree preferred
Previous case management experience preferred
Previous professional experience in the social services sector strongly preferred
Bilingual ability desired, including Dari, Pashto, Arabic, Kirundi, Swahili, or Spanish

Benefits

Comp & perks

Competitive benefits package for full-time employees
Employee discount program for full-time employees
Healthy workforce and well-being program
Reasonable accommodations for individuals with disabilities
EEO/AA employer
Drug-free workplace