World Relief

General

• Speak at and participate in local church network events to share World Relief Memphis’s Family Integration Program
• Collaborate with local churches to develop volunteer and church engagement opportunities with refugee and immigrant communities
• Host and participate in fundraising events
• Connect with volunteer, lay, and church leaders through individual and small-group meetings
• Launch and develop a Women of Welcome Memphis chapter with 1–2 volunteer leaders
• Coordinate with the Church and Community Engagement Team
• Develop awareness and training presentations about World Relief Memphis, its programs, and immigration and refugee issues
• Equip, develop, mentor, and coach volunteers through book studies, experiential learning, gatherings, and regular support
• Accompany volunteers during initial home visits to immigrant families
• Cultivate a welcoming, safe, and inclusive community for immigrant and volunteer families
• Pair volunteers with client families and participate in initial home or community visits
• Maintain regular contact with client families to build trust and adapt programming
• Formalize, develop, and maintain early childhood services
• Maintain knowledge of relevant funding streams for compliance and program quality
• Coordinate Family Integration Program operations, including volunteer matching, role delegation, special programming, and community events
• Coordinate with adult education and other staff to implement ESL and other classes
• Develop and document curriculum, standard operating procedures, and written guidance
• Ensure accurate documentation for case management and data management

Family Integration Specialist

• Partner with the CIO and technology leadership to develop, maintain, and communicate the enterprise IT Roadmap
• Facilitate strategic planning processes aligning technology investments with organizational priorities
• Track roadmap progress, dependencies, risks, and milestones across technology initiatives
• Coordinate enterprise technology activities, prioritization, sequencing, and resource alignment
• Monitor cross-functional technology initiatives and facilitate stakeholder communication
• Identify and escalate risks, issues, and dependencies affecting strategic initiatives
• Support technology governance and investment decision-making
• Manage the technology project and demand intake process
• Gather, analyze, document, and refine business, functional, and technical requirements
• Conduct current-state assessments and recommend process and technology improvements
• Support vendor evaluations, solution assessments, and business case development
• Develop and execute change management, communication, stakeholder engagement, and adoption strategies
• Coordinate end-user training, knowledge transfer, and awareness activities
• Measure adoption outcomes and recommend corrective actions
• Develop and maintain dashboards, scorecards, reports, KPIs, OKRs, and technology health metrics
• Maintain the IT risk register and support technology risk management
• Provide executive-level reporting and recommendations to technology leadership
• Analyze, document, and improve business and technology processes
• Establish and maintain process documentation, standards, and workflows
• Support compliance, governance, policy adherence, and continuous improvement initiatives
• Support the FY27 CRM Assessment and Enterprise Data Assessment
• Assist with the Cybersecurity Framework and Program
• Support implementation and improvement of the IT Service Management program
• Facilitate organizational readiness, governance, and adoption for AI solutions and capabilities
• Support vendor selection, evaluation, relationship management, procurement, and renewals
• Track vendor performance, contractual obligations, and service delivery

Senior Specialist, Technology Enablement

Program Coordinator

• Provide multifaceted case management services to newly arrived refugee and SIV clients
• Provide orientation to life in the United States to promote successful community integration
• Coordinate permanent housing and furnishings for newly arrived refugees
• Develop service plans and coordinate services with other service providers
• Help refugees access medical care, children’s education, and adult English classes
• Provide transportation to and from core appointments
• Provide cultural orientation classes
• Assist refugees with applying for and obtaining public benefits, including FNS, Medicaid, and Cash Assistance
• Maintain case notes and case files using state and World Relief databases
• Communicate with community partners and volunteers
• Collaborate with Durham program case workers to support employment, financial self-sufficiency, health, and wellness
• Provide case management services for clients in other federal and state programs as caseload allows
• Perform other duties assigned by the supervisor or required by ORR guidelines

Resettlement Coordinator – PIR Program

• Facilitate school enrollment, orientation, and immunization support for newcomer children
• Develop and manage Personal Development Plans for youth ages 15–24
• Coordinate tutoring, ESL support, and after-school or summer program referrals
• Recruit, train, and support mentors for academic, social, and career development
• Connect youth to career readiness, financial literacy, and vocational training
• Provide strengths-based, trauma-informed case management to youth and families
• Conduct routine check-ins and maintain accurate records in Dynamics CRM
• Support interpreter-facilitated communication between parents and school staff
• Promote parent engagement through culturally appropriate education and resources
• Collaborate with schools, after-school programs, and community service providers
• Collect and report program data in alignment with RSIG/YM grant requirements
• Track and evaluate progress toward outcome goals and adjust supports accordingly
• Oversee volunteers or mentors as needed
• Lead in a manner consistent with Christian values, including praying with others, leading devotionals, and creating a spiritually supportive work environment

Children and Youth Services Specialist

Public Relations

• Support the Director of Media Relations by facilitating World Relief’s earned media presence
• Support external-facing writing projects and conduct relevant research and outreach
• Support communications and media outreach plans advancing policy and organizational priorities
• Draft and edit press releases, talking points, media advisories, statements, spokesperson briefing materials, op-eds and reports
• Translate complex information into clear communications products with policy and technical experts
• Identify, communicate and disseminate program-related stories with local and international offices
• Monitor policy developments, news trends, media coverage and policy issues
• Develop media pitches, coordinate and schedule interviews, and maintain press lists
• Build relationships with journalists, producers, media contacts and influential content creators
• Prepare spokespeople for media opportunities and coordinate logistics
• Produce media coverage summaries, reports and basic metrics
• Maintain media tracking systems
• Track communications deliverables and coordinate workflows across the Earned Media team

Media Relations Coordinator

Manager

• Oversee incoming Preferred Communities referrals and conduct comprehensive intake assessments and client enrollments
• Provide Intensive Case Management for individuals and families
• Develop and implement individualized goal plans supporting long-term self-sufficiency
• Maintain proactive communication with clients, monitor progress, address emerging needs, and provide ongoing support
• Guide clients through healthcare, social service, and community systems
• Maintain timely documentation and detailed case notes in accordance with program and compliance standards
• Collaborate with the Programs Manager and program staff across departments
• Partner with the Volunteer Coordinator to engage and leverage volunteers and community groups
• Connect clients with wrap-around community services and advocacy networks
• Maintain compliance across Preferred Communities programming and service delivery
• Ensure timely and accurate data collection and outcome tracking
• Participate in meetings, staff development, trainings, community activities, and organizational events
• Submit monthly, semi-annual, and annual reports to the program manager
• Maintain accurate service files and records
• Ensure continuity of services and reporting during staff transitions and in the absence of a Programs Manager
• Adhere to World Relief policies and procedures
• Travel between High Point and Winston-Salem office locations
• Perform other assigned tasks and projects

Health and Wellness Case Manager

• Serve as the primary liaison between the home office and a designated cluster of large, regional U.S. offices
• Co-develop and implement integrated Advancement strategies, including church engagement, donor acquisition, and private fundraising
• Guide donor acquisition and brand amplification strategies tailored to local office strengths and opportunities
• Lead cross-functional advancement initiatives from strategy through implementation
• Establish project plans, timelines, and accountability structures
• Provide strategic thought leadership and advisory support to assigned offices
• Monitor and support offices in achieving quarterly indicators and annual fundraising goals
• Identify local messaging and branding strengths and gaps with the Communications Support Officer
• Allocate centralized development support for stewardship and local office development needs
• Champion and project manage adoption of major national campaigns across assigned offices
• Lead campaign readiness and execution, coordinating donor and mass marketing strategies, timelines, deliverables, and resources
• Supervise employees, including monitoring work, approving timesheets and time off, tracking performance, setting goals, and documenting performance concerns
• Lead staff as a spiritual leader through prayer, devotionals, and fostering a Christian environment
• Train and support use of HubSpot, Dynamics, RENXT, and other CRM tools
• Assist with portfolio analysis, goal setting, and opportunity tiering
• Coach local fundraising staff on sales processes, meeting scheduling, pitch development, and partner care
• Liaise with Strategic Partnership Directors, Partnership Trust Impact Team, and Corporate and Foundations Team on donor and foundation proposals and reports
• Facilitate cross-office learning and best-practice sharing
• Provide instruction on portfolio management, forecasting, donor strategy guides, and portfolio tiering
• Provide prospective leads based on wealth research and support lead cultivation