Clinical Operations Senior Specialist

World Relief

. Coordinate operational HIPAA and health-information compliance activities, including development, review, implementation, and maintenance of related policies, procedures, and staff resources .

Posted 11/10/2026full-timeChicago • Illinois • United StatesSenior💰 $77,200 - $86,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HIPAA compliance, Medicaid billing systems, and electronic health record (EHR) management while effectively coordinating operational processes and training resources. Strong ability to collaborate with diverse teams and streamline administrative workflows to enhance organizational efficiency.

Highest-signal resume keywords

HIPAA ComplianceMedicaid Billing SystemsEHR ManagementProject CoordinationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HIPAAEHR SystemsMedicaid EnrollmentCredentialingBilling ProcessesCompliance DocumentationSystems ConfigurationOperational WorkflowsSharePoint DevelopmentData Reporting

Soft Skills

CommunicationOrganizational SkillsSystems ThinkingProject CoordinationProcess Improvement

Tools & Technologies

SharePointEHRMicrosoft ToolsBilling PlatformsData Systems

Industry Keywords

HealthcareBehavioral HealthSocial ServicesManaged CareState Regulations

About the role

Key responsibilities & impact

Coordinate operational HIPAA and health-information compliance activities, including development, review, implementation, and maintenance of related policies, procedures, and staff resources
Identify privacy, security, or operational compliance concerns and coordinate follow-up with organizational leadership, IT, and subject-matter experts
Develop and maintain staff guidance, training resources, and operational tools related to HIPAA, EHR systems, Medicaid/MCO processes, and assigned systems
Coordinate EHR configuration, maintenance, and improvement, including forms, templates, permissions, workflows, service configurations, and administrative processes
Coordinate Medicaid billing-system configuration and workflows with Finance, billing resources, EHR resources, and clinical leadership
Provide backup billing support during staff absences, increased workload, or other operational needs
Coordinate Medicaid MCO administrative requirements, including contracting, applications, renewals, recredentialing, implementation, and documentation
Maintain Illinois HFS Behavioral Health Clinic enrollment and coordinate operational documentation and systems readiness for administrative reviews
Oversee and coordinate systems and clinical audit requests
Monitor changes in Medicaid, HFS, MCO, and related operational requirements and coordinate updates to systems, workflows, procedures, and staff resources
Coordinate provider Medicaid enrollment, credentialing, and recredentialing, and track clinician licensure, renewals, and continuing education documentation
Maintain and improve SharePoint sites and operational resources
Maintain systems onboarding, role-change, and offboarding processes and coordinate access to EHR, Teams, SharePoint, billing platforms, and other systems
Create and maintain standardized forms, permissions, and system workflows across programs and locations
Identify opportunities to simplify administrative systems and improve coordination between program, administrative, and clinical teams
Serve as primary operational liaison with IT, managed service providers, and technology or systems partners
Track technology and systems issues, coordinate resolution, and implement approved changes affecting Microsoft tools and the EHR
Maintain documentation of systems, configurations, access processes, workflows, and operational procedures
Coordinate with Data and program leadership on system configuration, data workflows, and reporting infrastructure
Provide leadership with information about unresolved systems issues, operational risks, and recommended improvements
Participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
Perform other duties as assigned

Requirements

What you’ll need

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and National Association of Evangelicals’ For the Health of The Nation document
Valid driver’s license, access to a reliable vehicle, and ability to pass MVR standards
1–3 years of experience supporting compliance activities related to HIPAA, state regulations, insurance contracts, audits, and documentation requirements within healthcare, behavioral health, social services, or similarly regulated programs
Working knowledge of HIPAA and health information privacy practices
Experience working with electronic medical record systems or comparable systems and operational workflows
Ability and willingness to learn billing processes sufficiently to provide designated backup support
Strong systems-thinking, project coordination, process-improvement, communication, and organizational skills
Ability to turn complex systems, compliance, and administrative requirements into practical processes and resources for staff
Ability to work effectively with clinicians, program staff, Finance, IT, Data, vendors, billing resources, Medicaid managed care organizations, and organizational leadership
Bachelor’s degree in healthcare administration, business, public health, health information management, social services, or a related field preferred; equivalent relevant experience may be considered
4–7 years of experience supporting clinical practice operations and compliance preferred
Experience with Medicaid billing systems, managed care, Medicaid enrollment, credentialing, or related administrative processes preferred
Experience maintaining clinician licensure, Medicaid enrollment, credentialing, or continuing education tracking systems preferred
Experience administering or developing SharePoint-based resources and workflows preferred
Experience coordinating projects or operational systems across multiple programs, departments, or locations preferred

Benefits

Comp & perks

Competitive benefits package
Employee discount program for full-time employees
Cigna Healthy Workforce well-being program
Reasonable accommodations for individuals with disabilities
Limited-term position funded through a grant agreement, contingent upon funding extension