Resettlement Coordinator – PIR Program

World Relief

. Provide multifaceted case management services to newly arrived refugee and SIV clients .

Posted 9/29/2026part-timeDurham • North Carolina • United StatesJunior💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management services for refugees and SIV clients, including service plan development, community integration, and access to public benefits. Proficient in cross-cultural communication and collaboration with community partners to support client needs.

Highest-signal resume keywords

Case Management ExperienceFluency in Microsoft SoftwareCross-Cultural CompetencyPublic Benefits KnowledgeValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementService Plan DevelopmentPublic Benefits ApplicationCultural OrientationTransportation CoordinationDatabase ManagementFluency in EnglishFluency in ArabicFluency in DariFluency in Farsi

Soft Skills

Strong Communication SkillsCritical ThinkingCreative ThinkingAbility to MultitaskIndependent Worker

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookGoogle SuiteDynamics CRM

Industry Keywords

Refugee ServicesSocial WorkCommunity IntegrationCultural CompetencyHealth and Wellness

About the role

Key responsibilities & impact

Provide multifaceted case management services to newly arrived refugee and SIV clients
Provide orientation to life in the United States to promote successful community integration
Coordinate permanent housing and furnishings for newly arrived refugees
Develop service plans and coordinate services with other service providers
Help refugees access medical care, children’s education, and adult English classes
Provide transportation to and from core appointments
Provide cultural orientation classes
Assist refugees with applying for and obtaining public benefits, including FNS, Medicaid, and Cash Assistance
Maintain case notes and case files using state and World Relief databases
Communicate with community partners and volunteers
Collaborate with Durham program case workers to support employment, financial self-sufficiency, health, and wellness
Provide case management services for clients in other federal and state programs as caseload allows
Perform other duties assigned by the supervisor or required by ORR guidelines

Requirements

What you’ll need

Mature and personal Christian faith
Commitment to World Relief’s mission, vision, and values
Desire to serve and empower the Church to impact vulnerable communities
Ability to affirm World Relief’s Core Beliefs and Statement of Faith, and acknowledge World Relief’s Christian Identity and National Evangelicals For the Health of The Nation document
Valid driver’s license, access to a reliable vehicle, and ability to pass MVR standards
BA/BS in a relevant field such as Social Work, Public Health, or similar degree
At least one year of case management experience in a social work setting
Flexible schedule for occasional early mornings, late evenings, or weekends
Verbal and written fluency in English
Fluency in Microsoft software including Excel, Word, and Outlook
Skill with Google Suite products, including Google Drive
Strong verbal and written communication skills
Strong cross-cultural competency and ability to work with clients from varied cultural backgrounds
Ability to prioritize, multitask, and organize in a fast-paced and fluid environment
Independent worker with strong critical and creative thinking skills
Passionate, dynamic, and good at improvising
Dynamics or other CRM experience preferred
Master’s degree preferred
Fluency in Arabic, Dari, Farsi, Pashto, Swahili, Tigrinya, or Urdu strongly preferred

Benefits

Comp & perks

Competitive benefits package
Employee discount program for part-time employees working 25+ hours per week
Cigna Healthy Workforce well-being program
Reasonable accommodations for individuals with disabilities
EEO/AA employer
Drug-free workplace
Pre-employment substance abuse testing