Senior Specialist, Technology Enablement

World Relief

. Partner with the CIO and technology leadership to develop, maintain, and communicate the enterprise IT Roadmap .

Posted 10/2/2026full-timeRemote • Maryland • United StatesSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Strategy, Project Coordination, and Business Analysis, with a strong focus on stakeholder engagement, change management, and process improvement. Proficient in developing and maintaining technology roadmaps, dashboards, and metrics to support organizational goals.

Highest-signal resume keywords

IT Strategy DevelopmentBusiness AnalysisChange ManagementStakeholder EngagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements GatheringProcess MappingWorkflow ManagementTechnology Risk ManagementProject Coordination

Soft Skills

Analytical SkillsOrganizational SkillsProblem-Solving SkillsInterpersonal CommunicationPresentation Skills

Tools & Technologies

Microsoft 365Collaboration ToolsDashboardsScorecardsKPI Tracking

Industry Keywords

IT GovernanceTechnology EnablementVendor ManagementChange AdoptionCybersecurity Framework

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Partner with the CIO and technology leadership to develop, maintain, and communicate the enterprise IT Roadmap
Facilitate strategic planning processes aligning technology investments with organizational priorities
Track roadmap progress, dependencies, risks, and milestones across technology initiatives
Coordinate enterprise technology activities, prioritization, sequencing, and resource alignment
Monitor cross-functional technology initiatives and facilitate stakeholder communication
Identify and escalate risks, issues, and dependencies affecting strategic initiatives
Support technology governance and investment decision-making
Manage the technology project and demand intake process
Gather, analyze, document, and refine business, functional, and technical requirements
Conduct current-state assessments and recommend process and technology improvements
Support vendor evaluations, solution assessments, and business case development
Develop and execute change management, communication, stakeholder engagement, and adoption strategies
Coordinate end-user training, knowledge transfer, and awareness activities
Measure adoption outcomes and recommend corrective actions
Develop and maintain dashboards, scorecards, reports, KPIs, OKRs, and technology health metrics
Maintain the IT risk register and support technology risk management
Provide executive-level reporting and recommendations to technology leadership
Analyze, document, and improve business and technology processes
Establish and maintain process documentation, standards, and workflows
Support compliance, governance, policy adherence, and continuous improvement initiatives
Support the FY27 CRM Assessment and Enterprise Data Assessment
Assist with the Cybersecurity Framework and Program
Support implementation and improvement of the IT Service Management program
Facilitate organizational readiness, governance, and adoption for AI solutions and capabilities
Support vendor selection, evaluation, relationship management, procurement, and renewals
Track vendor performance, contractual obligations, and service delivery

Requirements

What you’ll need

Mature and personal Christian faith
Commitment to World Relief’s mission, vision, and values
Desire to serve and empower the Church to impact vulnerable communities
Ability to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals' For the Health of The Nation document
Bachelor’s degree in Information Technology, Business Administration, Information Systems, or a related field
Minimum of five years of progressively responsible experience in business analysis, technology enablement, IT strategy, project coordination, technology operations, or a related discipline
Experience gathering, documenting, and refining business requirements
Experience facilitating stakeholder engagement across business and technical teams
Experience supporting change management, communication, training, and user adoption initiatives
Strong analytical, organizational, facilitation, and problem-solving skills
Experience with process mapping, process improvement, and workflow management
Ability to manage multiple priorities and coordinate cross-functional initiatives
Strong written, verbal, presentation, and interpersonal communication skills
Ability to translate complex technical concepts into business-friendly language
Proficiency with Microsoft 365 and collaboration tools
Ability to work independently and influence outcomes without direct authority
Christian faith is a prerequisite for employment

Benefits

Comp & perks

Competitive benefits package for full-time employees
Employee discount program for full-time employees
Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation
Reasonable accommodations for individuals with disabilities
Drug-free workplace and pre-employment substance abuse testing