IT Event Management Engineer

World Vision

. Design, implement, maintain, and continuously improve global event detection and alerting systems .

Posted 11/6/2026full-timeRemote • Philippines, MalaysiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and maintaining event detection and alerting systems, integrating monitoring tools with ITSM platforms, and utilizing automation for incident management. Proficient in analyzing event trends and implementing continuous improvements to enhance service reliability and operational efficiency.

Highest-signal resume keywords

Event Management Systems IntegrationITIL Foundation CertificationEnterprise Monitoring Tools ExperienceAutomation Scripting with PowerShell or PythonProactive Incident Detection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event Detection Systems DesignEvent Ingestion PipelinesCorrelation Logic DevelopmentAutomation Scripts and WorkflowsMonitoring FrameworksAPI KnowledgeDashboard and Reporting ToolsEvent Taxonomies MaintenanceIncident Management ProcessesCloud and On-Prem Infrastructure

Soft Skills

Collaboration with Cross-Functional TeamsTraining and Knowledge TransferContinuous Improvement MindsetAnalytical Problem SolvingCultural Sensitivity

Tools & Technologies

Azure MonitorAWS CloudWatchOpsBridgeServiceNowSMAXPower BIKibanaConfluenceSharePointAnsible

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

IT OperationsMonitoring and Event ManagementAIOpsHybrid EnvironmentsService ReliabilityMTTDMTTRGovernance ReviewsIncident ManagementChange Management

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudITSMPythonServiceNow

About the role

Key responsibilities & impact

Design, implement, maintain, and continuously improve global event detection and alerting systems
Enable proactive identification and resolution of IT issues before they impact users or services
Design and maintain event ingestion pipelines from monitoring sources including Azure Monitor, AWS CloudWatch, network devices, applications, and SaaS systems
Develop correlation logic and rules to identify related alerts and reduce redundant or noisy notifications
Maintain event taxonomies and classification standards for consistent tagging, severity, and categorization
Build and maintain automation scripts and workflows to detect and remediate known issues
Integrate event management systems with ITSM platforms such as ServiceNow and SMAX to auto-create and route incidents
Participate in AIOps initiatives using predictive analytics and machine learning to forecast incidents and anomalies
Develop SOPs, runbooks, knowledge articles, configuration templates, and a Monitoring and Event Management Playbook
Document integration patterns, naming conventions, and API schema mappings
Maintain version-controlled documentation in Confluence or SharePoint
Conduct health checks and analyze event and incident trends to identify improvement opportunities
Partner with Service Desk, Cloud, and Network teams to optimize thresholds, escalation rules, and notification logic
Drive continuous improvement to reduce false positives and increase actionable alerts
Enforce standardized event handling procedures and support governance reviews and audits
Align event management with KPIs including uptime, MTTD, MTTR, and service reliability
Support development of a global Monitoring Maturity Framework
Integrate new services and platforms into the event management ecosystem
Conduct knowledge transfer sessions, workshops, and training for regional IT and operations staff
Participate in Agile ceremonies and cross-functional transformation initiatives
Serve as a subject matter expert for monitoring and observability in project design and operational readiness reviews
Evaluate monitoring and observability tools, support proofs of concept, benchmark performance, and recommend technology roadmaps
Contribute to hybrid and multi-cloud monitoring architecture discussions

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
ITIL Foundation certification (minimum)
At least 10–12+ years of total professional experience
At least 5+ years of hands-on experience in IT Operations, Monitoring, and Event Management in enterprise environments
Proven experience with enterprise monitoring and event management tools such as OpsBridge, Azure Monitor, AWS CloudWatch, and Site24x7
Experience integrating monitoring tools with ITSM platforms for automated incident management
Hands-on experience with PowerShell, Python, or Ansible automation and scripting
Exposure to hybrid environments including cloud and on-prem infrastructure
Strong understanding of ITOM and monitoring frameworks, event correlation, alert tuning, and noise reduction
Experience designing or operating event-driven systems for proactive detection and service assurance
Knowledge of APIs and system integrations
Experience with dashboards, analytics, and reporting tools such as Power BI and Kibana
Familiarity with ITSM processes including Incident, Problem, and Change Management
Local applicants only
Successful applicant must affirm World Vision's core documents and observe conduct compatible with Christian principles, where legally permissible
Must meet professional ethics and cultural sensitivity expectations

Benefits

Comp & perks

Regular attendance with team and office devotions, chapel and prayer gatherings is expected in line with policies
Opportunity to contribute to global IT transformation, automation, modernization, and AIOps initiatives