Senior Manager, Investigations Operations

World Vision

. Provide leadership and guidance to multiple functions and teams conducting investigations across the Partnership .

Posted 10/8/2026full-timeRemote • Costa Rica, Senegal, Chile, United Kingdom, Colombia, Dominican Republic, GhanaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and managing complex investigations while developing training programs for investigators. Proven ability to cultivate relationships with stakeholders and ensure compliance with operational guidelines across diverse functions.

Highest-signal resume keywords

Leadership in InvestigationsTraining and Capacity BuildingStrong Investigative SkillsStakeholder EngagementFluency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigative TechniquesData AnalysisOperational EfficiencyComplex Problem SolvingTraining DevelopmentCompliance MonitoringTriage ManagementProtocol DevelopmentMatrix ManagementQuality Assurance

Soft Skills

Analytical SkillsInterpersonal SkillsWritten CommunicationVerbal CommunicationStrategic Thinking

Tools & Technologies

Investigations DashboardSharePointKnowledge Management Systems

Certifications & Qualifications

Professional Investigator CertificationFraud Investigation CertificationWorkplace Behavior Certification

Industry Keywords

Workplace InvestigationsFraud InvestigationsNGO ComplianceInternational OperationsStakeholder Relationships

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide leadership and guidance to multiple functions and teams conducting investigations across the Partnership
Lead improvements and alignment of systems used by Integrated Investigations, Regional Investigative Specialists, Fleet, Cybersecurity, VisionFund International, and other World Vision functions
Develop efficiencies across investigation operations to ensure high-quality, consistent investigations that protect World Vision’s reputation and ministry
Develop and execute training and capacity-building strategy for full- and part-time investigators across the Partnership
Serve as a matrix manager to 7 Regional Investigative Specialists, providing leadership, problem-solving guidance, and coaching
Develop and maintain streamlined, consistent investigation tools and protocols for World Vision investigators
Serve as senior point of contact for escalations and requests related to investigative operations, quality, and capacity
Provide matrix leadership for Regional Investigative Specialists managing Regional Oversight Committees and investigator capacity
Ensure investigators and complaint-handling personnel are trained and follow operational guidelines
Resolve investigative operational concerns from senior leaders and stakeholders
Monitor and improve intake and triage phases of new investigations
Lead and perform high-level and complex investigations as requested by the Director
Manage WITP and Knowledge Check enrollment requests across English, Spanish, and French
Lead and support monthly Investigations Operations and RIS meetings
Ensure the Investigations Dashboard is updated and accurate
Coordinate the Investigations Management SharePoint site
Develop investigator capacity-building programs with senior leadership and key functional areas
Develop advanced and specialized investigator training programs with subject-matter experts
Operate a centralized registry of trained investigators
Maintain stakeholder relationships and represent World Vision to donors, regulators, and professional associations as needed
Monitor trends and activities in global compliance, workplace, safeguarding, fraud, and corruption investigations
Align investigative approaches across Cybersecurity, Fleet Management, SSR, VFI, P&C, Legal, and other functions
Provide oversight and guidance to Regional Oversight Committees
Ensure information-sharing, triage, and investigations oversight processes function smoothly

Requirements

What you’ll need

Please submit your CV in English
Bachelor’s degree and/or related higher education
Formal professional training and/or internationally recognized certification as an investigator in fraud and/or workplace behavior
8-10 years’ experience leading and/or providing oversight to internal workplace investigations in a large international organisation (NGO)
Strong analytical, written, and verbal skills
Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed virtual, international context
Experience developing and training investigators
Experience translating complex technical concepts and simplifying information for mass consumption and usage by a broad international audience
Proven ability to translate data into information and analysis that communicates an easily understood concept or message
Experience engaging and working with a wide range of senior leadership-level stakeholders
Strong investigative skills, including the ability to act as a lead investigator if needed
Ability to think strategically and evaluate complex and disparate processes across the Partnership to identify and implement efficiencies and simplification projects aligned with external best practices
Fluency/high level of professional and technical spoken and written English
Ability and willingness to travel nationally and/or internationally up to 15% of the time
Local Applicants Only

Benefits

Comp & perks

Remote/homeworking role
Travel nationally and/or internationally up to 15% of the time
Regular attendance with team and office devotions, chapel and prayer gatherings in line with policies
Christian humanitarian organization environment focused on serving vulnerable children