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Worldpackers

Community Support Intern

Worldpackers

. Provide support to hosts and travelers via HubSpot, WhatsApp, and the Worldpackers Inbox .

Posted 9/23/2026internshipRemote • BrazilEntry LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced English proficiency and a strong interest in customer support and user experience, with the ability to effectively communicate and solve problems. Capable of gathering insights, reporting issues, and collaborating across departments to enhance the overall user experience.

Highest-signal resume keywords
Advanced English ProficiencyCustomer Support ExperienceOrganizational SkillsAnalytical SkillsProactive Attitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Attention to DetailEmpathyDecision-Making AbilityTransparent CommunicationProblem-Solving
Tools & Technologies
HubSpotWhatsAppCRM
Industry Keywords
User ExperienceCultural ExchangeCollaborative EconomyCommunity InsightsFeedback Management

About the role

Key responsibilities & impact
  • Provide support to hosts and travelers via HubSpot, WhatsApp, and the Worldpackers Inbox
  • Assist users in resolving conflicts during experiences on the platform
  • Respond to feedback and requests on Reclame Aqui, Trustpilot, Google Play Store, and the App Store
  • Identify, diagnose, and categorize support requests
  • Prioritize support cases according to criticality and SLA requirements
  • Record feedback and relevant information in the CRM
  • Gather community insights and report recurring issues to the team
  • Share data and learnings with other departments
  • Assist with adjustments and updates to host profiles
  • Report technical issues and bugs to the technology team
  • Work with different departments to improve the user experience
  • Share knowledge, learnings, and best practices with the team
  • Participate in feedback sessions and continuous development rituals
  • Continuously seek to improve knowledge of the product, support, and customer experience

Requirements

What you’ll need
  • Advanced English proficiency
  • Currently pursuing a university degree in Psychology, Languages, Business Administration, Tourism, International Relations, Communications, or a related field
  • Interest in customer support, community, and user experience
  • Interest in travel, cultural exchange, and the collaborative economy
  • Previous experience in customer support, volunteering, student projects, or communities is a plus
  • Strong organizational skills and attention to detail
  • Proactive attitude and eagerness to learn
  • Adaptability in dynamic environments and during rapid change
  • Empathy, analytical skills, and decision-making ability
  • Transparent communication
  • Ability to solve problems and help people
  • Autonomy and a strong sense of responsibility

Benefits

Comp & perks
  • Autonomy and continuous learning
  • A multicultural and global environment
  • Ongoing development through feedback and development rituals
  • Hands-on experience and development in HubSpot, Google Sheets, Google Docs, Trello, Slack, payment systems, multichannel support, conflict management, Customer Experience, and intercultural communication