Worldpackers

Growth Marketing

• Manage the verification and review of pending host profiles
• Ensure published pages comply with quality and safety standards
• Evaluate, approve, and guide new hosts throughout the onboarding funnel
• Monitor profile activation and help ensure onboarding is completed within 30 days of registration
• Identify inconsistencies and guide hosts on next steps
• Answer questions from new hosts during onboarding
• Provide fast, clear, and welcoming operational and technical support
• Identify and resolve issues in the host onboarding journey
• Record and update information in the CRM
• Track onboarding-related metrics and information
• Identify bottlenecks, patterns, and recurring issues
• Share insights to improve onboarding processes

Supply Growth Intern – Memberships

Customer Support

• Provide support to hosts and travelers via HubSpot, WhatsApp, and the Worldpackers Inbox
• Assist users in resolving conflicts during experiences on the platform
• Respond to feedback and requests on Reclame Aqui, Trustpilot, Google Play Store, and the App Store
• Identify, diagnose, and categorize support requests
• Prioritize support cases according to criticality and SLA requirements
• Record feedback and relevant information in the CRM
• Gather community insights and report recurring issues to the team
• Share data and learnings with other departments
• Assist with adjustments and updates to host profiles
• Report technical issues and bugs to the technology team
• Work with different departments to improve the user experience
• Share knowledge, learnings, and best practices with the team
• Participate in feedback sessions and continuous development rituals
• Continuously seek to improve knowledge of the product, support, and customer experience

Supply Growth Intern – Memberships

Community Support Intern