Air Cargo Accounts Manager

Worldwide Flight Services (WFS)

. Oversee a business unit and maintain customers, staff, aircraft, equipment, and facilities to high standards .

Posted 10/5/2026full-timeChicago • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in overseeing operations within the aviation industry, ensuring compliance with TSA regulations and maintaining high standards of customer service and staff development.

Highest-signal resume keywords

Management ExperienceTSA Regulations KnowledgeBudget ManagementStaff SupervisionGround Support Equipment Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementStaff SchedulingLabor Cost AllocationGround Support Equipment MaintenancePreventative Maintenance PlanningOperations Management Software ProficiencyTSA Regulations ComplianceDecision-Making SkillsAuditing SkillsLeadership Development Planning

Soft Skills

Excellent CommunicationRelationship-BuildingProblem-SolvingMotivating StaffMentorship Capabilities

Tools & Technologies

MS OfficeOperations Management Software

Industry Keywords

Aviation ManagementAirport Security ProtocolsOperational ContinuityRegulatory AdherenceCorporate Security Program

About the role

Key responsibilities & impact

Oversee a business unit and maintain customers, staff, aircraft, equipment, and facilities to high standards
Build and maintain relationships with airport authorities and participate in the airport community
Ensure account operations comply with contracts and service level agreements
Supervise staff, delegate tasks, and create leadership succession plans
Oversee ground support equipment maintenance, repairs, and long-term needs analysis
Manage attendance records, staffing coverage, and labor budgets
Maintain compliance with TSA legislation and the corporate security program
Conduct audits for operational continuity and regulatory adherence
Clarify and implement the site-specific security plan and ensure staff have proper identification
Perform other duties requested by WFS or customer leadership
Uphold fairness, equity, and respect with employees, customers, vendors, and third parties
Represent the company with integrity and professionalism

Requirements

What you’ll need

Bachelor’s degree in Business, Aviation Management, or a related field (or equivalent work experience)
Minimum of 3–5 years of management experience, preferably in aviation or a related industry
Strong understanding of TSA regulations and airport security protocols
Experience managing budgets, scheduling, and labor cost allocation
Ability to supervise, motivate, and train staff
Independent judgment and decision-making skills
Must be able to work Fridays, Saturdays, Sundays, holidays, and days off
Excellent communication and relationship-building skills
Knowledge of ground support equipment and preventative maintenance planning
Proficiency in MS Office and operations management software
Problem-solving and decision-making skills in a fast-paced environment
Leadership and mentorship capabilities, including creating development plans
Ability to read, write, fluently speak, and understand English
Ability to lift up to 70 lbs.

Benefits

Comp & perks

Access to pay in advance through the DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical insurance options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities