Worldwide Flight Services (WFS)

Agent

• Load and unload mail, express, baggage, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo
• Receive, deliver, and physically handle freight, company material, export shipments, mail, and baggage
• Complete forms and messages required for assigned functions
• Clean and service cabin interiors, including cockpits and lavatories
• Drain lavatories and handle, assemble, remove, and install passenger-service furnishings and supplies
• Transport cabin furnishings and supplies to and from aircraft
• Assist with loading, unloading, and racking filled and empty drums
• De-ice aircraft and clear aircraft windshields
• Perform aircraft push-out/towing and guide functions
• Connect and remove ground power and ground-start units
• Clean aircraft exteriors with specialized cleaning fluids as needed
• Clean work areas, ramps, and facilities with or without powered equipment
• Assist in monitoring facility security and report security breaches, suspicious occurrences, or non-compliance
• Perform routine automotive repair and service and clean powered and unpowered equipment as assigned
• Comply with WFS site-security procedures
• Read off-load sheets to determine cargo destinations
• Perform aircraft push-out and towing ground-to-cockpit communication
• Pull and connect water hoses to aircraft
• Lift, connect, and remove 40 lb. KVA electric cables

Airport Ramp Agent – Part time

Supervisor

• Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes
• Ensure compliance with airline procedures, TSA regulations, and safety protocols
• Provide on-the-spot coaching and support to agents to ensure service standards are met
• Resolve customer complaints and operational issues in a timely and professional manner
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs
• Complete required reports, incident documentation, and shift logs accurately and on time
• Support training and onboarding of new passenger service agents
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
• Promote a positive and productive work environment while modeling excellent customer service and teamwork

Passenger Service Supervisor

Trainer

• Deliver company, regulatory, carrier, and practical training to new hires and tenured employees in individual or group settings
• Create training milestones and training plans
• Conduct skill needs assessments to identify skill and knowledge gaps, training objectives, work situations, and policy or procedure changes
• Observe employees to evaluate training effectiveness and ensure additional training requirements are fulfilled
• Comply with safety policies, practices, and procedures
• Report unsafe activities to the supervisor and Safety Manager
• Maintain training rosters and records in accordance with training and recordkeeping requirements
• Liaise with airline customer training leadership programs to ensure compliance
• Audit customer-specific training against WFS training requirements
• Coordinate weekly service level agreement discussions with WFS leadership responsible for customer leadership teams
• Coordinate reporting and weekly reviews of customer-specific training compliance

Regional Ground Handling Trainer

Manager

• Direct supervisory personnel within the assigned functional area
• Oversee and advise on staffing requirements
• Monitor and administer discipline/corrective action for subordinates
• Ensure customer satisfaction through daily feedback
• Act as liaison between first-level supervisors and upper management
• Monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee-relations standards
• Maintain and control operational requirements under the corporate security program and TSA legislation
• Ensure required company audits are undertaken for continuity and compliance
• Implement the site-specific security plan
• Ensure WFS staff receive and display relevant company identification badges
• Administer practices fairly and equitably for employees, customers, vendors, and third parties
• Read, analyze, and interpret employee handbooks, supervisors manuals, union contracts, business publications, technical procedures, governmental regulations, and airline policies
• Write reports, business correspondence, and procedure manuals
• Present information and respond to questions from groups, managers, clients, and customers
• Define problems, collect data, establish facts, and draw valid conclusions
• Interpret written, oral, diagrammatic, and schedule-based instructions
• Perform responsibilities specific to the assigned shift and report regularly and punctually

Air Cargo Manager on Duty, Warehouse

Operator

• Confirm gate assignment and flight details with the Operations lead
• Report to the assigned gate 20 minutes before estimated aircraft arrival
• Check that the PBB is parked correctly and that the maneuvering area is free of obstructions and improperly parked equipment
• Test the Passenger Boarding Bridge before aircraft arrival
• Dock and undock PBBs according to SOPs and the docking matrix to prevent collisions
• Verify GPU and PCA connection and disconnection with aircraft engineers
• Verbally communicate GPU connection and disconnection information to prevent miscommunication
• Record flight details and timings on the flight log sheet
• Monitor PBB and aircraft cabin-floor levels during loading and unloading
• Wait for the incoming group before leaving the area for turnover
• Safely maneuver Passenger Boarding Bridges to connect aircraft with terminal boarding doors

PBB Operator

• Report to the Operational Excellence group, specifically the Amazon pillar
• Oversee and improve processes, including coaching, training, and reporting
• Collaborate with facility management and staff to identify operational challenges and recommend improvements
• Initiate, manage, and execute continuous improvement projects using Lean Six Sigma, 5S, Gemba walks, and other process improvement tools
• Develop and execute plans to increase operational efficiency and reduce waste
• Measure and report project outcomes to ensure goals are met and sustained
• Identify root causes and develop corrective actions
• Educate and coach team members on continuous improvement principles, methodologies, and tools
• Communicate and manage change to support adoption of new processes
• Collect and analyze data and track KPIs to measure initiative effectiveness
• Prepare and present progress, challenge, and success reports to station stakeholders and regional management
• Support workplace safety and regulatory compliance
• Participate in safety and quality audits and implement corrective actions

Continuous Improvement Supervisor

• Load and unload mail, express cargo, baggage, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo
• Receive, deliver, and physically handle freight and company material, exports, mail, and baggage
• Complete forms and messages necessary for assigned functions
• Clean and service cabin interiors, including cockpits and lavatories
• Drain lavatories
• Handle, assemble, remove, and install passenger-service cabin furnishings and supplies
• Transport furnishings and supplies to and from aircraft
• Assist in loading, unloading, and racking filled and empty drums
• De-ice aircraft and clear aircraft windshields
• Perform aircraft push-out, towing, and guide functions
• Connect and remove ground power and ground start units
• Clean aircraft exteriors with specialized cleaning fluids when assigned
• Clean work areas, ramps, and facilities with or without powered equipment when assigned
• Assist in monitoring facility security when assigned
• Perform routine automotive repair and service and clean powered and unpowered equipment when assigned
• Comply with WFS site security procedures
• Monitor staff, security contractors, and visitors and report security breaches, suspicious occurrences, or non-compliance
• Read off-load sheets to determine cargo destinations
• Establish proper ground-to-cockpit communication during push-out and towing
• Connect aircraft water hoses
• De-ice aircraft by spraying wings and fuselage with glycol

Air Cargo Ramp Agent

General

• Oversee and support ramp agents in daily operations
• Train and demonstrate proper work and safety procedures
• Assign and schedule work tasks to maintain efficiency
• Monitor and analyze work methods and outcomes
• Identify and report operational issues to management
• Assist with the effective use of tools, equipment, and materials
• Ensure compliance with site security procedures
• Report security breaches, suspicious activity, or policy violations
• Serve as a key operational contact for efficiency and issue resolution
• Support safe and efficient aircraft handling, baggage loading, and ground support services

Lead Passenger Ramp

Recruitment

• Manage the full lifecycle recruitment process for corporate, technical, professional, and leadership positions across multiple business functions
• Partner with hiring managers, senior leaders, and HR Business Partners on organizational needs, workforce planning, and long-term talent strategies
• Conduct intake meetings and create structured interview guides and selection criteria
• Build and execute sourcing strategies using LinkedIn Recruiter, professional associations, industry networks, referrals, and other recruiting platforms
• Support highly confidential searches with professionalism and discretion
• Manage candidate communications, interview scheduling, stakeholder coordination, and offer processes
• Partner with Compensation and HRIS to create job profiles, Position IDs, organizational structures, and requisitions in SAP SuccessFactors
• Coordinate onboarding for domestic new hires, including pre-employment requirements, documentation, equipment requests, and applicable North America visa/work authorization processing
• Collaborate with IT, HR, Payroll, and business leaders to ensure new hires have necessary resources
• Support enterprise recruiting initiatives, leadership development programs, internship and graduate programs, succession planning, and other strategic talent acquisition projects

Senior Recruiting Specialist – Corporate

• Load and unload mail, express, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo
• Receive, deliver, and physically handle freight and company material at designated express docks and mail areas
• Complete forms and messages necessary for assigned functions
• Perform routine cleaning of work areas, ramps, and facilities, with or without powered equipment
• Assist in monitoring facility security
• Service and clean powered and unpowered equipment
• Perform routine automotive repair when assigned
• Comply with WFS site security procedures
• Report security breaches, suspicious occurrences, and non-compliance with the site security plan
• Perform aircraft push-out and towing functions, including ground-to-cockpit communication
• Drive vehicles and transport cargo through congested airport areas
• Assist with aircraft push-back by driving an 80,000 lb. vehicle or guiding the driver

Operations

• Ensure assigned personnel complete duties efficiently and professionally
• Perform export cargo build-up and import/export cargo tracing
• Operate forklifts and monitor dock offload/loading utilization
• Complete warehouse cargo inventory assessments
• Prepare import/export flight documentation
• Accept and distribute cargo according to air carrier and Department of Transportation regulations
• Provide customer service and resolve customer issues
• Ensure compliance with ramp safety regulations
• Load and unload aircraft
• Perform visual Foreign Object Debris checks and inspect aircraft condition before and after loading
• Operate ramp equipment
• Coordinate cargo transportation between terminals and aircraft
• Comply with WFS safety, security, and air carrier TSA Security Programs
• Monitor activities and report security breaches, suspicious occurrences, and non-compliance
• Coordinate the safe and efficient movement of cargo across warehouse and ramp operations
• Provide insight on staffing structures and tasks needed for on-time, safe, high-quality delivery
• Support other customer assignments based on training and experience

Air Cargo Warehouse Operations Specialist

Clerk

• Load and unload cargo weighing up to 70 lbs. on and off aircraft
• Push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers with/to aircraft
• Drive vehicles weighing 3,000 to 80,000 lbs. in congested aircraft operating areas
• Position vehicles up to aircraft using depth perception and color distinction
• Transport cargo between terminals and aircraft using a 3,000 lb. vehicle and attached carts
• Read off-load sheets to determine cargo destinations
• Monitor staff, security contractors, and visitors’ activities
• Report security breaches, suspicious occurrences, or non-compliance with the site security plan
• Comply with the WFS site security plan for the assigned warehouse

Ramp Clerk, Air Cargo

• Provide customer service related to airport and passenger operations
• Make reservations, issue tickets and itineraries, and compute fares
• Handle baggage check-in, excess baggage charges, and travel information
• Assist passengers at boarding gates and process boarding procedures
• Manage arrangements for reserved and standby passengers and their luggage
• Determine flight close-out times and complete flight documentation
• Handle post-departure procedures, invalidate tickets, and finalize reports
• Conduct lost-and-found activities and return found items
• Process lost or damaged baggage claims and settlements
• Receive and process domestic and international airfreight shipments
• Determine routing, compute rates, and prepare airfreight documentation
• Maintain airfreight inventory records across warehouse, dispatch, and delivery processes
• Ensure compliance with site security protocols and report breaches or suspicious activities
• Support smooth boarding, deplaning, ticket validation, and overall operational efficiency

Passenger Services Agent

• Marshall aircraft upon arrival and departure
• Load and unload cargo on and off aircraft
• Safely drive and operate ground support equipment, including belt loaders and tugs
• Transport cargo between the terminal, warehouse, and aircraft
• Connect and remove ground power and ground start units
• Perform water service
• Perform aircraft pushback, wing walking, and related guide man functions
• Maintain a secure work environment
• Monitor WFS staff, security contractors, and visitors for security concerns
• Report security breaches, suspicious occurrences, or non-compliance with the site security plan
• Comply with the WFS site security plan for the assigned warehouse

Ramp Agent

• Load and unload cargo, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers to aircraft
• Drive vehicles weighing 3,000 to 80,000 lbs. in congested aircraft and vehicle areas
• Transport cargo using a 3,000 lb. vehicle and attached carts
• Read off-load sheets to determine cargo destinations
• Monitor staff, security contractors, and visitors for security concerns
• Report security breaches, suspicious occurrences, and non-compliance with the site security plan
• Comply with the assigned warehouse site security plan
• Communicate with others and report to work regularly and on time

Airport Ramp Agent – Part time

Passenger Service Supervisor

Regional Ground Handling Trainer

Air Cargo Manager on Duty, Warehouse

PBB Operator

Continuous Improvement Supervisor

Air Cargo Ramp Agent

Lead Passenger Ramp

Senior Recruiting Specialist – Corporate

Air Cargo Ramp Agent

Air Cargo Warehouse Operations Specialist

Ramp Clerk, Air Cargo

Passenger Services Agent

Ramp Agent

Air Cargo, Ramp Clerk