Air Cargo Customer Service Agent

Worldwide Flight Services (WFS)

. Greet and assist customers for import operations .

Posted 9/29/2026full-timeSan Diego • California • United StatesSeniorLead💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in import operations, including documentation management, customer service, and compliance with TSA and Dangerous Goods regulations. Capable of maintaining accurate records and performing essential office skills while ensuring adherence to safety and security protocols.

Highest-signal resume keywords

Import Operations ManagementCustomer Service SkillsDangerous Goods ComplianceDocumentation PreparationTSA Screening Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Air Waybill ProceduresCustoms Documentation ProcessingTyping Skills (35 WPM)Basic ArithmeticOffice SkillsRecord MaintenanceFlight Manifest PreparationVisual ObservationData EntryMultitasking

Soft Skills

DependabilityAttention to DetailIntegrityTeam CollaborationResponsibility

Certifications & Qualifications

U.S. Customs SealValid Driver's License

Industry Keywords

Airport OperationsFreight ForwardingCargo ManagementGovernment RegulationsSafety Protocols

About the role

Key responsibilities & impact

Greet and assist customers for import operations
Prepare, review, organize, copy, and distribute documentation before flight arrivals and departures
Travel to the Airport Operational Area to retrieve or deliver flight documents
Notify brokers or freight forwarders about shipment arrivals or warehouse holds using the Master Airway Bill
Assist customers retrieving documents and freight
Collect charges and document payment methods
Process Customs Out proof of delivery for every transaction
Assist with completing Master Airway Bills for over-the-counter shipments
Confirm bookings are accepted
Confirm mandatory TSA screening
Verify Dangerous Goods compliance with aircraft limits and follow procedures for Dangerous Goods shipments
Capture Air Waybill information in airline systems
Manifest flights using warehouse information
Print and deliver flight manifests, cargo pallet messages, deadload, and NOTOC documents to aircraft
Verify post-flight inventory against documents
Maintain and file pertinent documents and records
Prepare irregularity and weekly import/export statistics reports
Answer incoming calls and respond to emails
Maintain security requirements under Airport Police, TSA, and United States regulations

Requirements

What you’ll need

Must be at least 18 years of age
Must possess a clean driving record and valid driver's license
Must provide proof of the legal right to work in the United States
Typing skills with ability to type a minimum of 35 wpm
English proficiency in reading, writing, speaking, and listening
Ability to perform visual observation and identification and mental rotation
Customer service and dependability
Responsibility, honesty, and integrity
Knowledge of basic arithmetic and mathematics
Comprehension of airway bill import procedures and government regulations
Attention to detail and organization skills
Ability to follow instructions from a supervisor or lead agent
Ability to work as an effective team member
Ability to obtain a U.S. Customs seal and a license to drive on the Airport Operational Area (AOA)
Office skills including file maintenance, basic computer knowledge, quickly answering telephones, and multitasking
Ability to lift up to 50 lbs.
Ability to tolerate moderate to loud workplace noise
Ability to stand for periods up to 3 hours without sitting
Ability to work irregular hours and/or shifts, including split shifts, holidays, weekends, overtime, and extended hours
Demonstrate daily fitness for duty without impairment due to illegal drugs, sleep deprivation, medication, or alcohol

Benefits

Comp & perks

Access pay in advance through the DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Opportunity for internal mobility and transfers