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Air Cargo Manager
Worldwide Flight Services (WFS). Direct supervisory personnel within the assigned functional area .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong management and supervisory skills, ensuring compliance with corporate security programs and TSA legislation while maintaining high standards of customer satisfaction and employee relations. Proficient in interpreting regulations and policies, with excellent communication abilities to liaise effectively between staff and management.
Highest-signal resume keywords
Management ExperienceAirline Pricing ExperienceCustomer Satisfaction MonitoringDecision-Making SkillsInterpersonal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Supervisory ExperienceOperational Requirements ManagementReport WritingData Collection and AnalysisTechnical Procedure Interpretation
Soft Skills
Excellent Interpersonal SkillsWritten Communication SkillsOral Communication SkillsIndependent Judgment
Tools & Technologies
Personal Computer Software
Industry Keywords
Corporate Security ProgramTSA LegislationEmployee HandbooksUnion ContractsAirline Policies
About the role
Key responsibilities & impact- Direct supervisory personnel within the assigned functional area
- Oversee and advise on staffing requirements
- Monitor and administer discipline/corrective action for subordinates
- Ensure customer satisfaction through daily feedback
- Act as liaison between first-level supervisors and upper management
- Monitor assigned employees to ensure customer satisfaction, safety, security, quality and employee-relations standards
- Maintain and control operational requirements in accordance with the corporate security program and TSA legislation
- Ensure required company audits are completed for continuity and compliance
- Read, understand and clarify implementation of the site-specific security plan
- Ensure WFS staff receive and display relevant company identification badges
- Administer practices fairly and equitably for employees, customers, vendors and other third parties
- Read and interpret employee handbooks, supervisor manuals, union contracts, technical procedures, governmental regulations and airline policies
- Write reports, business correspondence and procedure manuals
- Present information and respond to questions from groups, managers, clients and customers
- Define problems, collect data, establish facts and draw valid conclusions
- Interpret written, oral, diagrammatic and schedule-based instructions
- Perform responsibilities specific to the assigned shift
Requirements
What you’ll need- Two to five years of previous management/specialist supervisory experience in field service duties
- College degree or equivalent experience
- Airline pricing experience
- Ability to work weekends (Friday, Saturday and Sunday), holidays and days off
- Familiarity with personal computer software helpful
- Independent judgment and decision-making skills
- Excellent interpersonal, written and oral communication skills
- Ability to read, write, fluently speak and understand English
- Ability to lift up to 35 lbs.
- Ability to operate equipment and hold necessary licensing, if applicable
- Regular and timely attendance
Benefits
Comp & perks- DailyPay app for accessing pay in advance
- On-the-spot awards through the Awardco Platform, including gift cards and more
- Multiple medical insurance options for full- and part-time employees
- Travel discounts
- Pet insurance
- Discount shopping
- Wellness programs
- 401(k) program
- Internal mobility and transfer opportunities