Air Cargo, Manager on Duty

Worldwide Flight Services (WFS)

. Direct supervisory personnel within the assigned functional area .

Posted 11/5/2026full-timeDallas/Fort Worth • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong management and supervisory skills with a focus on customer satisfaction, operational compliance, and employee relations. Proficient in interpreting regulations and policies while effectively communicating with diverse stakeholders.

Highest-signal resume keywords

Management ExperienceAirline Pricing ExperienceInterpersonal Communication SkillsDecision-Making SkillsOperational Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staffing RequirementsOperational RequirementsAudit CompletionReport WritingProblem DefinitionData CollectionEmployee Handbook InterpretationTechnical Procedure AnalysisEquipment OperationShift-Specific Responsibilities

Soft Skills

Excellent Interpersonal SkillsWritten Communication SkillsOral Communication SkillsIndependent JudgmentCustomer Relations

Tools & Technologies

Personal Computer Software

Industry Keywords

Corporate Security ProgramTSA LegislationEmployee RelationsCustomer SatisfactionUnion ContractsAirline PolicySafety StandardsQuality Standards

About the role

Key responsibilities & impact

Direct supervisory personnel within the assigned functional area
Oversee and advise on staffing requirements
Monitor and administer discipline and corrective action for subordinates
Ensure customer satisfaction through daily feedback
Act as liaison between first-level supervisors and upper management
Proactively monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards
Maintain and control operational requirements in accordance with the corporate security program and TSA legislation
Ensure required company audits are completed for continuity and compliance
Read, understand, and clarify implementation of the site-specific security plan
Ensure WFS staff receive and display relevant company identification badges
Administer practices fairly and equitably, treating employees, customers, vendors, and third parties with respect

Requirements

What you’ll need

Two to five years of previous management/specialist supervisory experience in field service duties
College degree or equivalent experience
Airline pricing experience
Ability to work Fridays, Saturdays, Sundays, holidays, and days off
Familiarity with personal computer software helpful
Independent judgment and decision-making skills
Excellent interpersonal, written communication, and oral communication skills
Ability to read, write, fluently speak, and understand English
Ability to lift up to 70 lbs. without assistance
Ability to read, analyze, and interpret employee handbooks, supervisors' manuals, union contracts, business periodicals, professional journals, technical procedures, governmental regulations, and airline policy and procedures manuals
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups, managers, clients, and customers
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret written, oral, diagrammatic, and schedule-based instructions
Ability to operate equipment and hold necessary licensing, if applicable
Ability to perform responsibilities specific to the assigned shift
Regular and timely attendance

Benefits

Comp & perks

Access earned pay in advance through the DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401k program
Internal mobility and transfer opportunities