Air Cargo Office Supervisor

Worldwide Flight Services (WFS)

. Direct Leads and Agents within the assigned functional area .

Posted 10/6/2026full-timeChicago • Illinois • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills while ensuring customer satisfaction and safety standards are met. Proficient in report writing, effective communication, and maintaining operational efficiency in a fast-paced environment.

Highest-signal resume keywords

Supervisory ExperienceCustomer Satisfaction ManagementReport WritingInterpersonal SkillsLogistics Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer SkillsTyping Speed of 30 WPMAbility to Lift 50 to 70 PoundsReading and Interpreting RulesRoutine Report Writing

Soft Skills

Excellent Interpersonal SkillsAbility to Handle StressEffective CommunicationAbility to Follow DirectionsAnalytical Skills

Certifications & Qualifications

Valid Driver's License

Industry Keywords

LogisticsCustomer ServiceSafety StandardsEmployee RelationsOperational Efficiency

About the role

Key responsibilities & impact

Direct Leads and Agents within the assigned functional area
Oversee and advise on staffing requirements
Monitor and administer discipline and corrective action for subordinates
Ensure customer satisfaction through daily feedback
Act as liaison between Leads/Agents and upper management
Monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards
Ensure practices are administered fairly and equitably
Retrieve import and deliver export documents to and from aircraft
Write routine reports and correspondence

Requirements

What you’ll need

Must be at least 18 years of age
Valid driver's license required
Associate degree (A.A.) or equivalent; six months to one year of related experience and/or a combination of education or experience
Computer skills
Ability to work weekends, holidays, and days off
Must be able to read, write, speak, and understand English
Ability to maintain site access and work scheduled shifts
Ability to follow directions and work safely
Ability to handle the stress of a fast-paced eight-hour shift
Ability to speak effectively before groups of customers or employees
Ability to learn and apply PC skills
Ability to read and interpret rules, operating instructions, and procedure manuals
Minimum typing speed of 30 WPM
Regular and timely attendance
Ability to write routine reports and correspondence
Ability to lift 50 to 70 pounds
Preferred: excellent interpersonal skills and prior supervisory experience
Preferred: analytical skills and comfort with data, computation, and analytical methods
Preferred: strong experience in a related role with another logistics company or airline

Benefits

Comp & perks

Access earned pay in advance through the DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs offered to all employees
401(k) program
Internal mobility and transfer opportunities