Air Cargo Office Supervisor

Worldwide Flight Services (WFS)

. Direct Leads and Agents within the assigned functional area .

Posted 9/17/2026full-timeDallas/Fort Worth • Texas • United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills while ensuring customer satisfaction and employee relations. Proficient in managing staffing requirements and maintaining operational standards in a fast-paced environment.

Highest-signal resume keywords

Supervisory ExperienceCustomer Satisfaction ManagementLogistics OperationsAnalytical SkillsEffective Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer SkillsTyping Speed of 30 WPMReport WritingData InterpretationAbility to Lift 50 to 70 Pounds

Soft Skills

Interpersonal SkillsAbility to Handle StressAbility to Follow Directions

Certifications & Qualifications

Valid Driver's License

Industry Keywords

LogisticsAirline OperationsCustomer FeedbackStaffing RequirementsDiscipline Administration

About the role

Key responsibilities & impact

Direct Leads and Agents within the assigned functional area
Oversee and advise on staffing requirements
Monitor and administer discipline or corrective action for subordinates
Ensure customer satisfaction through daily feedback
Act as liaison between Leads/Agents and upper management
Proactively monitor assigned employees' work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards
Ensure practices are administered fairly and equitably, treating employees, customers, vendors, and other third parties with respect
Retrieve import and deliver export documents to and from aircraft
Report to work regularly and on time

Requirements

What you’ll need

Must be at least 18 years of age
Must have a valid driver's license
Associate degree (A.A.) or equivalent; six months to one year of related experience and/or a combination of education or experience
Computer skills
Ability to work weekends, holidays, and days off
Must be able to read, write, speak, and understand English
Must be able to maintain site access and work scheduled shifts
Must be able to follow directions and work safely
Ability to handle the stress of a fast-paced eight-hour shift
Ability to speak effectively before groups of customers or employees
Ability to learn and apply PC skills
Ability to read and interpret rules, operating instructions, and procedure manuals
Minimum typing speed of 30 WPM
Ability to write routine reports and correspondence
Ability to lift 50 to 70 pounds
Excellent interpersonal skills and prior supervisory experience preferred
Analytical skills and comfort with data, computation, and analytical methods preferred
Strong related-role experience with another logistics company or airline preferred

Benefits

Comp & perks

Access pay in advance through the DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401k program
Internal mobility and transfer opportunities