Airline Passenger Service Agent, Bilingual Cantonese

Worldwide Flight Services (WFS)

. Make reservations, issue tickets and itineraries, and compute fares .

Posted 11/9/2026part-timeDallas Fort Worth • Texas • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within airport operations, including ticketing, baggage handling, and compliance with security protocols. Proficient in managing passenger arrangements and documentation for airfreight shipments.

Highest-signal resume keywords

Customer Service ExperienceTicketing And Reservations KnowledgeBaggage Handling ProceduresAirfreight Documentation ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TicketingReservationsFare CalculationBaggage Claims ProcessingAirfreight Shipment DocumentationData InputInventory ManagementConflict ResolutionProblem-SolvingManual Dexterity

Soft Skills

Strong Organizational SkillsAttention To DetailVerbal CommunicationWritten CommunicationAbility To Work Varied Shifts

Tools & Technologies

Relevant SoftwareTwo-Way Radios

Certifications & Qualifications

High School Diploma Or GEDAirport Security Badge

Industry Keywords

Airport OperationsAirline IndustryLogistics EnvironmentAirport RegulationsInternational Shipping

About the role

Key responsibilities & impact

Make reservations, issue tickets and itineraries, and compute fares
Handle baggage check-in, collect excess baggage charges, and provide general travel information
Assist passengers at boarding gates by checking ticket validity and processing boarding procedures
Manage arrangements for passengers with reservations, standby travelers, and their luggage
Determine flight close-out times and complete necessary flight documentation
Handle post-departure procedures, including invalidating tickets and finalizing reports
Conduct lost-and-found activities, trace lost articles, update passengers, and return found items
Process claims for lost or damaged baggage, including minor on-the-spot settlements and forwarding larger claims
Receive and process airfreight shipments, determine routing, compute rates, and prepare domestic and international shipment documentation
Maintain inventory records for airfreight shipments across warehouse, dispatch, and delivery processes
Maintain compliance with site security protocols and report breaches or suspicious activities to management or through the whistleblower program
Provide customer service related to airport and passenger operations

Requirements

What you’ll need

High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Stay up to date on recurrent training as assigned
Ability to obtain and maintain airport security badge
Ability to read, write, and speak the English language
Preferred: Previous experience in an airport, airline, or logistics environment
Preferred: Knowledge of ticketing, reservations, and fare calculation systems
Preferred: Experience handling lost and found procedures or baggage claims
Preferred: Strong organizational skills and attention to detail
Preferred: Familiarity with airport regulations and procedures
Preferred: Knowledge of international shipping and airfreight documentation
Preferred: Proficiency in a second language for assisting international travelers
Preferred: Strong conflict resolution and problem-solving abilities
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on your feet for extended periods, up to 8 hours or more during shifts
Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
Ability to work in a noisy environment near aircraft engines and ground support equipment

Benefits

Comp & perks

Additional dollar for bilingual Cantonese speakers
DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401k program
Internal mobility and transfer opportunities