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Airport Operations Agent
Worldwide Flight Services (WFS). Monitor inbound and outbound flight activity, including computer data input and manual revisions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong abilities in monitoring flight activity, managing gate control, and preparing detailed reports while ensuring compliance with security procedures. Proficient in using PC applications and maintaining accurate records under pressure and in dynamic environments.
Highest-signal resume keywords
Flight Activity MonitoringGate Control ManagementReport PreparationInterpersonal Communication SkillsPC Application Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InputSchedule ChangesRecord MaintenanceCustomer Billing DocumentationTwo-Way Radio Communication
Soft Skills
Ability To Work Under PressureIndependent JudgmentAttention To DetailMulti-TaskingInterpersonal Skills
Tools & Technologies
Flight Information Display System (FIDS)Personal Computer Software
Industry Keywords
WFS Site Security ProceduresEmergency CoordinationAircraft RequirementsSeasonal Weather ConditionsSecurity Breach Reporting
About the role
Key responsibilities & impact- Monitor inbound and outbound flight activity, including computer data input and manual revisions
- Prepare daily reports on domestic and international arrivals and departures
- Update Flight Information Display System (FIDS) information
- Input schedule and gate changes
- Coordinate with departments and contractors during emergencies and fuel stops
- Manage gate control and assign gates for charter flights
- Notify Sky Caps about requests such as wheelchair assistance
- Collect and prepare data using two-way radios and other methods
- Update schedules to meet aircraft requirements
- Maintain records of aircraft, flights serviced, and services performed
- Monitor computers, phone calls, and surveillance cameras
- Complete customer billing documents when necessary
- Comply with WFS site security procedures
- Observe staff, security contractors, and visitors
- Report security breaches, suspicious activity, and non-compliance to management or through the WFS whistleblower program
Requirements
What you’ll need- High school diploma, GED, or equivalent
- Above-average interpersonal and communication skills
- Ability to work under pressure
- Ability to work alone and use independent judgment
- Ability to handle multiple tasks simultaneously
- Ability to read, write, fluently speak, and understand English
- Ability to concentrate on detail
- Ability to learn PC applications and apply knowledge
- Legible handwriting for forms and paperwork
- Familiarity with personal computer software helpful
- Regular and timely attendance
- Ability to lift up to 35 lbs.
- Ability to sit for prolonged periods
- Ability to stand and walk for long periods
- Ability to work in stressful conditions and under pressure
- Ability to work in seasonal and adverse weather conditions for extended periods
- Ability to work rotating shifts, including weekends, holidays, and days off
Benefits
Comp & perks- Access earned pay in advance through the DailyPay app
- On-the-spot awards through the Awardco Platform, including gift cards and more
- Multiple medical care options for full- and part-time employees
- Travel discounts
- Pet insurance
- Discount shopping
- Wellness programs
- 401(k) program
- Internal mobility and transfer opportunities