Bilingual Customer Service Agent – Spanish/English

Worldwide Flight Services (WFS)

. Greet and assist customers for import operations .

Posted 10/14/2026full-timeDenver • Colorado • United StatesSeniorLead💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in import operations, including documentation management, customer service, and compliance with TSA and Customs regulations. Capable of effectively communicating and collaborating with team members while maintaining attention to detail and organization.

Highest-signal resume keywords

Import Operations ManagementDocumentation Preparation and ReviewCustomer Service SkillsTSA and Customs ComplianceBilingual Spanish/English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Skills (35 WPM)Basic Arithmetic and MathematicsAirway Bill Import ProceduresDangerous Goods HandlingOffice SkillsDocument Payment ProcessingFlight Manifest PreparationInventory VerificationU.S. Customs Seal AcquisitionAbility to Lift Up to 50 lbs

Soft Skills

Attention to DetailDependabilityResponsibilityHonestyTeam Collaboration

Certifications & Qualifications

Valid Driver's LicenseLegal Right to Work in the United States

Industry Keywords

Airport Operational Area (AOA)Customs RegulationsFreight ForwardingImport/Export StatisticsCargo Operations

About the role

Key responsibilities & impact

Greet and assist customers for import operations
Ensure proper documentation and internal and external communication
Prepare, review, organize, copy, and distribute documentation before flight arrivals and departures
Travel to the Airport Operational Area (AOA) to retrieve or deliver flight documents
Notify brokers or freight forwarders of shipment arrivals or holds
Assist customers retrieving documents and freight
Collect charges and document payment methods
Process Customs Out proof of delivery for every transaction
Assist with completion of MAWBs for over-the-counter shipments
Confirm bookings, TSA screening, and Dangerous Goods checks
Follow procedures for Dangerous Goods shipments, including abandoned shipments
Capture AWB information in airline systems
Manifest flights using warehouse information
Print and deliver flight manifests, cargo pallet messages, deadload, and NOTOC to aircraft
Verify post-flight inventory against documents
Maintain pertinent documents and records
Prepare irregularity and weekly import/export statistics reports
Answer incoming calls and respond to emails
Maintain security under Airport Police, TSA, and United States requirements

Requirements

What you’ll need

Must be at least 18 years of age
Must possess a clean driving record and valid driver's license
Must provide proof of the legal right to work in the United States
Typing skills with ability to type a minimum of 35 wpm
English proficiency in reading, writing, speaking, and listening
Ability in visual observation and identification and mental rotation
Customer service, dependability, responsibility, honesty, and integrity
Knowledge of basic arithmetic and mathematics
Comprehension of airway bill import procedures and government regulations
Attention to detail and organization skills
Ability to follow instructions from a supervisor or lead agent
Ability to work as an effective team member
Ability to obtain a U.S. Customs seal and license to drive on the Airport Operational Area (AOA)
Office skills including file maintenance, basic computer knowledge, answering telephone quickly, and multitasking
Ability to lift up to 50 lbs.
Ability to tolerate moderate to loud noise levels
Ability to stand for periods up to 3 hours without sitting
Ability to work irregular hours and/or shifts, including split shifts, holidays, weekends, overtime, and extended hours
Spanish/English bilingual capability indicated by the job title

Benefits

Comp & perks

DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401k program
Opportunity for internal mobility and transfers