Bilingual Customer Service Supervisor – Spanish/English

Worldwide Flight Services (WFS)

. Supervise, coordinate, and control airport passenger service functions .

Posted 10/13/2026full-timeDenver • Colorado • United StatesJunior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong supervisory skills in airport passenger service functions, ensuring compliance with safety standards and company regulations while fostering a positive work environment. Proficient in training staff and monitoring performance to achieve high levels of customer satisfaction and operational efficiency.

Highest-signal resume keywords

Supervisory SkillsCustomer SatisfactionSafety ComplianceTraining and DevelopmentBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Associate's DegreeSafety Rules InterpretationData Collection and AnalysisProblem DefinitionMathematical ComputationTechnical Instruction InterpretationWeight and Balance OperationsCabin Services OversightQuality MonitoringEmployee Relations

Soft Skills

Stress ManagementIndependent JudgmentCognitive PrioritizationFair AdministrationEffective Communication

Industry Keywords

Airport OperationsPassenger ServiceCompliance StandardsSecurity Plan ImplementationHigh-Noise Environment

About the role

Key responsibilities & impact

Supervise, coordinate, and control airport passenger service functions
Monitor the quality and quantity of work performance
Ensure compliance with company rules, regulations, and safety standards
Train subordinate employees
Oversee Passenger Service functions, Operations, Weight and Balance, and potentially Cabin Services
Proactively monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations standards are met or exceeded
Administer practices fairly and equitably, treating employees, customers, vendors, and third parties with respect
Read, understand, and clarify implementation of the site-specific security plan
Ensure WFS staff receive and display relevant company identification badges

Requirements

What you’ll need

Associate's degree (A.A.) or equivalent from a two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience
Ability to work rotating shifts including weekends, holidays, and days off
Ability to read, write, and fluently speak and understand English
Ability to read, write, and fluently speak and understand Spanish
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to compute rates and percentages and interpret bar graphs
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret technical instructions in mathematical or diagram form and handle abstract and concrete variables
Ability to work in a high-noise-level environment
Ability to work with minimal supervision
Cognitive skills to set priorities and use independent judgment
Ability to handle stress
Regular and timely attendance
Ability to lift 70 pounds; no exceptions

Benefits

Comp & perks

Access to pay in advance through the DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical plan options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities