Bilingual Lead Agent, Passenger Services – Spanish/English

Worldwide Flight Services (WFS)

. Guide and support passenger service agents in delivering safe, efficient, and customer-focused service .

Posted 10/14/2026full-timeDenver • Colorado • United StatesSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operational oversight in passenger service environments, ensuring compliance with safety standards and effective communication among team members. Capable of training staff and managing daily operations while maintaining a customer-focused approach.

Highest-signal resume keywords

Operational ExperienceLeadership QualitiesInterpersonal SkillsAbility to Work Under PressureCompliance with Safety Standards

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

On-the-Job TrainingWork Method AnalysisBaggage HandlingManual DexterityAbility to Lift Up to 75 lbs

Soft Skills

Excellent Communication SkillsInitiativeJudgment

Tools & Technologies

Two-Way RadiosComputers

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Passenger ServiceCustomer-Focused ServiceSafety StandardsSite Security Procedures

About the role

Key responsibilities & impact

Guide and support passenger service agents in delivering safe, efficient, and customer-focused service
Assign, schedule, and monitor daily work for timely and accurate completion
Demonstrate proper work methods and conduct on-the-job training
Lead crew meetings and communicate new or revised operational procedures
Observe and analyze work methods, provide feedback, and escalate issues to management
Assist management with effective use of tools, equipment, and materials
Ensure compliance with company policies, safety standards, and site security procedures
Monitor staff, contractors, and visitors, reporting breaches or concerns
Provide leadership and guidance without administering discipline or discharge authority

Requirements

What you’ll need

HS Diploma, GED or Equivalent
Previous operational experience required, preferably Passenger Service
Demonstrates qualities of leadership, initiative, and judgment
Ability to work weekends (Friday, Saturday, Sunday), holidays, and days off
Must be able to read, write, speak and understand the English language
Excellent interpersonal and communication skills required
Ability to work under pressure
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on feet for extended periods, up to 8 hours or more during shifts
Clear vision and hearing required

Benefits

Comp & perks

DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities