Lead Agent, Air Cargo

Worldwide Flight Services (WFS)

. Maintain satisfactory quantity and quality of work by assigned personnel .

Posted 11/6/2026full-timeMiami • Florida • United StatesSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational oversight and compliance with security procedures while effectively managing personnel and workflow in a fast-paced environment. Proficient in communication and documentation related to cargo handling and customer interactions.

Highest-signal resume keywords

HS Diploma Or GEDValid Driver's LicenseCargo Handling Equipment OperationExcellent Written And Oral Communication SkillsKnowledge Of Worldwide Flight Services Rules

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed Of 30 WPMBasic Arithmetic SkillsData EntryCargo DistributionImport/Export DocumentationFlight Document PreparationProblem SolvingReading And Interpreting InstructionsCustomer Order SolicitationSales Contract Preparation

Soft Skills

Ability To Communicate With ManagementAbility To Work Rotating ShiftsAbility To Handle StressRegular And Timely AttendanceAbility To Lift Up To 70 Lbs

Certifications & Qualifications

Port Authority Or Airport Authority Permit

Industry Keywords

Site Security ProceduresCargo HandlingDOT RegulationsU.S. Customs InterfaceWarehouse OperationsSales Leads CompilationCustomer Delivery EstimationSecurity Breach ReportingWork Procedures DemonstrationWork Method Analysis

About the role

Key responsibilities & impact

Maintain satisfactory quantity and quality of work by assigned personnel
Explain and demonstrate work procedures and methods, including safety
Apportion and schedule assigned work
Observe and analyze work methods and results
Bring problems to management's attention and assist with utilization of tools, equipment, and materials
Monitor staff, security contractors, and visitors' activities
Report security breaches, suspicious occurrences, or non-compliance with the site security plan
Comply with WFS site security procedures for assigned warehouse and other operations
Perform work according to company rules and regulations
Enter computer data
Prepare flight documents and import/export documentation
Interface with U.S. Customs
Accept and distribute cargo according to air carrier and DOT regulations
Compile customer lists for sales leads
Solicit orders and speak with customers to complete sales
Quote prices and terms and prepare sales contracts
Estimate customer delivery dates based on company delivery schedules
Retrieve import and deliver export documents to and from aircraft

Requirements

What you’ll need

HS Diploma, GED or Equivalent
Minimum typing speed of 30 WPM
Must be at least 18 years of age if the position requires driving cargo handling equipment
Valid driver's license and Port Authority or Airport Authority permit, if applicable, to use ramp-side service roads
Ability to drive all cargo handling equipment
Ability to work rotating shifts, including weekends, holidays, and days off
Ability to read, write, fluently speak, and understand English
Ability to solve practical problems and deal with a variety of concrete variables
Ability to read and interpret printed instructions and complete forms/paperwork legibly
Ability to communicate issues with different levels of management
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals
Regular and timely attendance
Ability to lift up to 70 lbs. with no exceptions
Ability to step up to an above-ground level
Ability to handle the stress of a fast-paced eight-hour shift
Previous lead experience helpful
Knowledge of company operations helpful
Excellent written and oral communication skills helpful
Knowledge of Worldwide Flight Services rules and regulations helpful

Benefits

Comp & perks

Access pay in advance through DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Opportunity for internal mobility and transfers