Lead Agent, Passenger Services – Part-time

Worldwide Flight Services (WFS)

. Guide and support passenger service agents in delivering safe, efficient, and customer-focused service .

Posted 10/13/2026part-timeDenver • Colorado • United StatesSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and operational skills in guiding passenger service agents to deliver efficient and customer-focused service while ensuring compliance with safety standards and company policies. Capable of effective communication and training to enhance team performance in a dynamic airport environment.

Highest-signal resume keywords

Operational ExperienceLeadership QualitiesInterpersonal SkillsAbility To Work Under PressureCompliance With Safety Standards

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HS DiplomaOperational ProceduresOn-The-Job TrainingManual DexterityBaggage Handling

Soft Skills

Communication SkillsInitiativeJudgment

Tools & Technologies

Two-Way RadiosComputers

Industry Keywords

Passenger ServiceSafety ComplianceCustomer-Focused ServiceWork MethodsSite Security Procedures

About the role

Key responsibilities & impact

Guide and support passenger service agents in delivering safe, efficient, and customer-focused service
Assign, schedule, and monitor daily work for timely and accurate completion
Demonstrate proper work methods and conduct on-the-job training
Lead crew meetings and communicate new or revised operational procedures
Observe and analyze work methods, provide feedback, and escalate issues to management
Assist management with effective use of tools, equipment, and materials
Ensure compliance with company policies, safety standards, and site security procedures
Monitor staff, contractors, and visitors and report breaches or concerns
Provide leadership and guidance without administering discipline or discharge authority

Requirements

What you’ll need

HS Diploma, GED or Equivalent
Previous operational experience required, preferably Passenger Service
Demonstrates qualities of leadership, initiative, and judgment
Ability to work weekends (Friday, Saturday, Sunday), holidays, and days off
Must be able to read, write, speak and understand the English language
Excellent interpersonal and communication skills
Ability to work under pressure
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on feet for extended periods, up to 8 hours or more during shifts
Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance

Benefits

Comp & perks

DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical care options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities