Manager on Duty

Worldwide Flight Services (WFS)

. Direct supervisory personnel within the assigned functional area .

Posted 11/11/2026full-timeLos Angeles • California • United StatesJuniorMid-Level💰 $81,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong management and supervisory skills, ensuring compliance with operational requirements and customer satisfaction while effectively communicating with staff and upper management. Proficient in interpreting regulations and implementing security plans within the airline industry.

Highest-signal resume keywords

Management ExperienceAirline Pricing ExperienceInterpersonal Communication SkillsDecision-Making SkillsOperational Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staffing RequirementsDiscipline AdministrationReport WritingData CollectionProblem DefinitionOperational Requirements ControlSecurity Plan ImplementationEmployee Handbook InterpretationTechnical Procedure UnderstandingEquipment Operation

Soft Skills

Excellent Interpersonal SkillsWritten Communication SkillsOral Communication SkillsIndependent JudgmentCustomer Satisfaction Focus

Tools & Technologies

Personal Computer Software

Industry Keywords

Corporate Security ProgramTSA LegislationEmployee Relations StandardsCompany AuditsUnion ContractsAirline Policy Manuals

About the role

Key responsibilities & impact

Direct supervisory personnel within the assigned functional area
Oversee and advise on staffing requirements
Monitor and administer discipline/corrective action for subordinates
Ensure customer satisfaction through daily feedback
Act as liaison between first-level supervisors and upper management
Monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee-relations standards are met or exceeded
Maintain and control operational requirements in accordance with the corporate security program and TSA legislation
Ensure required company audits are completed for continuity and compliance
Read, understand, and clarify implementation of the site-specific security plan
Ensure WFS staff receive and display relevant company identification badges
Administer practices fairly and equitably for employees, customers, vendors, and third parties
Read and interpret employee handbooks, supervisor manuals, union contracts, business publications, technical procedures, governmental regulations, and airline policy manuals
Write reports, business correspondence, and procedure manuals
Present information and respond to questions from groups, managers, clients, and customers
Define problems, collect data, establish facts, and draw valid conclusions
Interpret written, oral, diagrammatic, and schedule-based instructions
Perform responsibilities specific to the assigned shift

Requirements

What you’ll need

Two to five years of previous management/specialist supervisory experience in field service duties
College degree or equivalent experience
Airline pricing experience
Ability to work Fridays, Saturdays, Sundays, holidays, and days off
Familiarity with personal computer software helpful
Independent judgment and decision-making skills
Excellent interpersonal, written communication, and oral communication skills
Ability to read, write, fluently speak, and understand English
Ability to lift up to 35 lbs.
Ability to operate equipment and hold necessary licensing, if applicable
Ability to report to work on a regular and timely basis

Benefits

Comp & perks

DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities