Manager on Duty

Worldwide Flight Services (WFS)

. Direct supervisory personnel within the assigned functional area .

Posted 11/11/2026full-timeMesa • Arizona • United StatesJuniorMid-Level💰 $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong management and supervisory skills with a focus on customer satisfaction, operational compliance, and employee relations. Proficient in interpreting complex documents and effectively communicating with diverse stakeholders.

Highest-signal resume keywords

Management ExperienceAirline Pricing ExperienceOperational ComplianceInterpersonal Communication SkillsDecision-Making Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staffing RequirementsDiscipline AdministrationReport WritingData AnalysisEquipment OperationShift-Specific Responsibilities

Soft Skills

Excellent Interpersonal SkillsIndependent JudgmentOral Communication SkillsWritten Communication Skills

Tools & Technologies

Personal Computer Software

Industry Keywords

Corporate Security ProgramTSA LegislationEmployee Handbook InterpretationUnion ContractsBusiness Correspondence

About the role

Key responsibilities & impact

Direct supervisory personnel within the assigned functional area
Oversee and advise on staffing requirements
Monitor and administer discipline and corrective action for subordinates
Ensure customer satisfaction through daily feedback
Act as liaison between first-level supervisors and upper management
Proactively monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee-relations standards are met or exceeded
Maintain and control operational requirements under the corporate security program and TSA legislation
Ensure required company audits are completed for continuity and compliance
Read, understand, and clarify implementation of the site-specific security plan
Ensure WFS staff receive and display relevant company ID badges
Administer practices fairly and equitably while treating employees, customers, vendors, and third parties with respect

Requirements

What you’ll need

Two to five years of previous management/specialist supervisory experience in field service duties
College degree or equivalent experience
Airline pricing experience
Ability to work Fridays, Saturdays, Sundays, holidays, and days off
Ability to read, analyze, and interpret employee handbooks, supervisors manuals, union contracts, business periodicals, professional journals, technical procedures, governmental regulations, and airline policy and procedure manuals
Ability to write reports, business correspondence, and procedure manuals
Ability to present information and respond to questions from groups, managers, clients, and customers
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret written, oral, diagram, or schedule instructions
Ability to operate equipment and hold necessary licensing, if applicable
Ability to perform shift-specific responsibilities
Regular and timely attendance
Familiarity with personal computer software
Independent judgment and decision-making skills
Excellent interpersonal, written, and oral communication skills
Fluency in reading, writing, speaking, and understanding English
Ability to lift up to 35 lbs.

Benefits

Comp & perks

Access pay in advance through the DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities