Part-Time Bilingual Customer Service Agent – Spanish/English

Worldwide Flight Services (WFS)

. Greet and assist customers for import operations .

Posted 10/23/2026part-timeDenver • Colorado • United StatesSeniorLead💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in import operations, including preparation and management of flight documentation, compliance with TSA and Customs regulations, and effective communication with customers and freight forwarders. Capable of maintaining security compliance and performing detailed record-keeping while working in a fast-paced airport environment.

Highest-signal resume keywords

Import Operations ManagementAirway Bill ProceduresTSA ComplianceCustomer Service SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation PreparationCustoms Out ProcessingTyping Ability (35 WPM)Basic Arithmetic SkillsAirline Systems Data EntryFlight Manifest PreparationDangerous Goods HandlingOffice SkillsRecord MaintenanceFitness for Duty

Soft Skills

Attention to DetailOrganizational SkillsTeam CollaborationEffective CommunicationAbility to Follow Instructions

Certifications & Qualifications

U.S. Customs SealValid Driver's License

Industry Keywords

Airport Operational Area (AOA)Master Airway Bill (MAWB)Freight ForwardingSecurity ComplianceGovernment Regulations

About the role

Key responsibilities & impact

Greet and assist customers for import operations
Prepare, review, organize, copy, and distribute documentation before flight arrivals and departures
Travel to the Airport Operational Area (AOA) to retrieve or deliver flight documents
Notify brokers or freight forwarders of shipment arrivals or holds using the Master Airway Bill (MAWB)
Assist customers retrieving documents and freight
Collect applicable charges and document payment methods
Process Customs Out proof of delivery for every transaction
Assist with completing MAWBs for over-the-counter shipments
Confirm bookings, TSA mandatory screening, and Dangerous Goods checks
Follow procedures for Dangerous Goods shipments, including abandoned shipments
Capture airway bill information in airline systems
Manifest flights based on warehouse information
Print and deliver flight manifests, cargo pallet messages, deadload, and NOTOC to aircraft
Verify post-flight inventory against available documents
Maintain and file pertinent documents and records
Prepare irregularity and weekly import/export statistics reports
Answer incoming calls and respond to emails
Maintain security compliance under Airport Police, TSA, and United States requirements

Requirements

What you’ll need

Must be at least 18 years of age
Must possess a clean driving record and valid driver's license
Must provide proof of the legal right to work in the United States
Typing ability of at least 35 wpm
English proficiency in reading, writing, speaking, and listening
Ability to obtain a U.S. Customs seal and license to drive on the Airport Operational Area (AOA)
Basic arithmetic and mathematics knowledge
Comprehension of airway bill import procedures and government regulations
Attention to detail and organization skills
Ability to follow instructions from a supervisor or lead agent
Ability to work as an effective team member
Office skills, including file maintenance, basic computer knowledge, answering telephone quickly, and multitasking
Ability to lift up to 50 lbs.
Ability to tolerate moderate to loud workplace noise
Ability to stand for up to 3 hours without sitting
Ability to work irregular hours and/or shifts, including split shifts, holidays, weekends, overtime, and extended hours
Fitness for duty without impairment due to illegal drugs, sleep deprivation, medication, or alcohol

Benefits

Comp & perks

Access pay in advance through the DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities