Part Time Passenger Services Agent

Worldwide Flight Services (WFS)

. Make passenger reservations, issue tickets and itineraries, and compute fares .

Posted 9/24/2026part-timeHouston • Texas • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in passenger reservations, ticketing, and baggage handling while ensuring compliance with airport regulations and procedures. Proficient in customer service, conflict resolution, and maintaining accurate documentation in a fast-paced environment.

Highest-signal resume keywords

Passenger ReservationsTicketing SystemsBaggage HandlingCustomer ServiceAirfreight Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TicketingFare CalculationBaggage Claims ProcessingAirfreight RoutingData InputInventory ManagementFlight DocumentationLost-and-Found ProceduresBasic Computer ProficiencyCompliance with Security Protocols

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsAttention to DetailConflict Resolution

Certifications & Qualifications

Airport Security Badge

Industry Keywords

Airport RegulationsLogistics EnvironmentCustomer ServiceInternational ShippingTravel Information

About the role

Key responsibilities & impact

Make passenger reservations, issue tickets and itineraries, and compute fares
Handle baggage check-in, excess baggage charges, and general travel information
Assist passengers at boarding gates and process boarding procedures
Manage reservations, standby travelers, and their luggage
Determine flight close-out times and complete flight documentation
Handle post-departure procedures, ticket invalidation, and final reports
Conduct lost-and-found activities and return found items
Process lost or damaged baggage claims and settlements
Receive and process domestic and international airfreight shipments
Determine airfreight routing, compute rates, and prepare documentation
Maintain accurate airfreight inventory records across warehouse, dispatch, and delivery
Ensure compliance with site security protocols and report breaches or suspicious activity

Requirements

What you’ll need

High school diploma or GED equivalent
At least 1 year of experience in customer service or a related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including data input and use of relevant software
Complete recurrent training as assigned
Ability to obtain and maintain an airport security badge
Ability to read, write, and speak English
Preferred: previous experience in an airport, airline, or logistics environment
Preferred: knowledge of ticketing, reservations, and fare calculation systems
Preferred: experience handling lost and found procedures or baggage claims
Preferred: strong organizational skills and attention to detail
Preferred: familiarity with airport regulations and procedures
Preferred: knowledge of international shipping and airfreight documentation
Preferred: proficiency in a second language
Preferred: conflict resolution and problem-solving abilities
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly and occasionally up to 75 lbs
Frequent standing, walking, and movement throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs
Ability to work in varying weather conditions
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on feet for extended periods, up to 8 hours or more
Clear vision and hearing
Ability to work in confined spaces
Ability to work in noisy environments

Benefits

Comp & perks

DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical insurance options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities