Part-Time Ramp/Passenger Service Agent

Worldwide Flight Services (WFS)

. Load and unload baggage and cargo from aircraft .

Posted 10/31/2026part-timeEugene • Oregon • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in baggage handling, customer service, and compliance with airport regulations. Capable of operating ground support equipment and managing flight documentation while ensuring safety and efficiency in a fast-paced environment.

Highest-signal resume keywords

Baggage HandlingCustomer Service ExperienceGround Support Equipment OperationAirport Regulations FamiliarityConflict Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Baggage Check-InWeight and Balance ReportingData Input ProficiencyTicketing Systems KnowledgeLost and Found ProceduresFare CalculationManual DexteritySafety InspectionsAbility to Lift 50 lbsAbility to Work Varied Shifts

Soft Skills

Strong Verbal CommunicationWritten Communication SkillsProblem-Solving AbilitiesTeam CoordinationCustomer Assistance

Tools & Technologies

Two-Way RadiosGround Support EquipmentComputer Software for ReservationsCommunication Equipment

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Airport OperationsAirline LogisticsCargo HandlingFlight DocumentationSafety Regulations

About the role

Key responsibilities & impact

Load and unload baggage and cargo from aircraft
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment, including tugs, belt loaders, and forklifts
Conduct pre- and post-flight safety inspections
Coordinate with flight crews, ground control, and team members
Fill aircraft water tanks and maintain servicing levels
Handle baggage claims and transfers
Maintain ramp cleanliness and organization
Complete flight paperwork, including weight and balance reports
Assist with equipment failures and medical incidents
Follow airport safety and security regulations and report hazards
Make reservations, issue tickets and itineraries, and compute fares
Handle baggage check-in and collect excess baggage charges
Provide travel information and assist passengers at boarding gates
Manage reservations, standby travelers, and luggage
Determine flight close-out times and complete flight documentation
Conduct lost-and-found activities and return found items
Process lost or damaged baggage claims and settlements

Requirements

What you’ll need

High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including data input and use of relevant software
Familiarity with airport regulations and procedures
Ability to pass background checks and comply with airport security requirements
Ability to fluently speak, read, and write English
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on feet for extended periods, up to 8 hours or more
Clear vision and hearing
Capacity to work in confined spaces
Ability to work in noisy environments
Preferred: previous airport, airline, or logistics experience
Preferred: knowledge of ticketing, reservations, and fare calculation systems
Preferred: experience with lost and found procedures or baggage claims
Preferred: knowledge of international shipping and airfreight documentation
Preferred: proficiency in a second language
Preferred: conflict resolution and problem-solving abilities

Benefits

Comp & perks

DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities
TWU collective bargaining agreement benefits (joining TWU and paying union dues required)