Passenger Service Agent

Worldwide Flight Services (WFS)

. Make reservations, issue tickets and itineraries, and compute passenger fares .

Posted 10/13/2026part-timeRapid City • South Dakota • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing passenger reservations, ticketing, and baggage handling. Proficient in maintaining compliance with security protocols and effectively communicating with passengers in a fast-paced airport environment.

Highest-signal resume keywords

Customer Service ExperienceTicketing And Reservations ManagementBaggage Handling And ProcessingAirport Security ComplianceVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryFlight DocumentationAirfreight Shipment ProcessingBaggage Claim ProcessingBasic Computer Proficiency

Soft Skills

Strong Communication SkillsAbility To Work Varied ShiftsManual DexterityProblem-Solving Skills

Tools & Technologies

Two-Way RadiosRelevant Software

Certifications & Qualifications

High School Diploma Or GEDAirport Security Badge

Industry Keywords

Passenger FaresFlight Close-Out ProceduresLost And Found ActivitiesExcess Baggage ChargesCompliance With Security Protocols

About the role

Key responsibilities & impact

Make reservations, issue tickets and itineraries, and compute passenger fares
Handle baggage check-in, collect excess baggage charges, and provide travel information
Assist passengers at boarding gates, check ticket validity, and process boarding procedures
Manage arrangements for passengers with reservations, standby travelers, and their luggage
Determine flight close-out times and complete flight documentation
Handle post-departure procedures, invalidate tickets, and finalize reports
Conduct lost-and-found activities, trace lost articles, update passengers, and return found items
Process claims for lost or damaged baggage, including minor on-the-spot settlements and forwarding larger claims
Receive and process domestic and international airfreight shipments, determine routing, compute rates, and prepare documentation
Maintain airfreight inventory records across warehouse, dispatch, and delivery processes
Maintain compliance with site security protocols and report breaches or suspicious activities

Requirements

What you’ll need

High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including data entry and use of relevant software
Stay up to date on recurrent training as assigned
Ability to obtain and maintain an airport security badge
Ability to read, write, and speak English
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly and occasionally up to 75 lbs
Frequent standing, walking, and movement throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on feet for extended periods, up to 8 hours or more during shifts
Clear vision and hearing for monitoring flight information, responding to passengers, and ensuring safety compliance
Capacity to work in confined spaces
Ability to work in a noisy environment

Benefits

Comp & perks

Access earned pay in advance through the DailyPay app
Flight benefits
Paid training
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical plan options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
Opportunity for internal mobility and transfers