Passenger Service Supervisor

Worldwide Flight Services (WFS)

. Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes .

Posted 10/2/2026full-timeLas Vegas • Nevada • United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in supervising passenger service agents while ensuring compliance with airline procedures and safety protocols. Capable of resolving operational issues and promoting excellent customer service in a fast-paced environment.

Highest-signal resume keywords

Supervisory ExperienceCustomer Service ExcellenceOperational CoordinationMicrosoft Office ProficiencyTSA Regulations Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Passenger ServicesIncident DocumentationShift Log ManagementBaggage HandlingFlight Operations Coordination

Soft Skills

Strong Communication SkillsStress ManagementTeamworkCoaching and SupportProblem Resolution

Tools & Technologies

Airline SystemsMicrosoft Office

Certifications & Qualifications

High School DiplomaGEDAirport Security Clearance

Industry Keywords

Airline ProceduresSafety ProtocolsCustomer ComplaintsOperational NeedsPre-Shift Briefings

About the role

Key responsibilities & impact

Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes
Ensure compliance with airline procedures, TSA regulations, and safety protocols
Provide on-the-spot coaching and support to agents to ensure service standards are met
Resolve customer complaints and operational issues in a timely and professional manner
Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
Monitor staffing levels and adjust assignments based on flight schedules and operational needs
Complete required reports, incident documentation, and shift logs accurately and on time
Support training and onboarding of new passenger service agents
Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
Promote a positive and productive work environment while modeling excellent customer service and teamwork

Requirements

What you’ll need

High School Diploma or GED
2+ years of experience in passenger services or customer-service related field
1+ year of supervisory or lead experience in an operational setting
Strong verbal and written communication skills
Ability to work varied shifts, including nights, weekends, and holidays
Proficient in Microsoft Office and airline systems
Ability to obtain and maintain all required airport and airline security clearances
Must be able to stand, walk, bend, and lift up to 50 pounds
Ability to lift 70 pounds
Ability to handle stress
Ability to work in a high noise level environment
Ability to work with minimal supervision

Benefits

Comp & perks

Commission
DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401k program
Opportunity for internal mobility and transfers