Passenger Services Agent

Worldwide Flight Services (WFS)

. Provide customer service related to airport and passenger operations .

Posted 9/30/2026part-timePhoenix • Arizona • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within airport operations, including ticketing, baggage handling, and compliance with security protocols. Proficient in managing passenger arrangements and airfreight documentation while ensuring operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceTicketing And Reservations KnowledgeBaggage Handling SkillsAirfreight Documentation ProficiencyConflict Resolution Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TicketingReservationsFare CalculationBaggage Check-InAirfreight DocumentationData InputInventory ManagementFlight DocumentationLost And Found ProceduresCompliance With Security Protocols

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationProblem-Solving AbilitiesConflict ResolutionManual Dexterity

Tools & Technologies

Two-Way RadiosRelevant Software

Certifications & Qualifications

High School Diploma Or GEDAirport Security Badge

Industry Keywords

Airport OperationsPassenger OperationsAirline IndustryLogistics EnvironmentInternational Shipping

About the role

Key responsibilities & impact

Provide customer service related to airport and passenger operations
Make reservations, issue tickets and itineraries, and compute fares
Handle baggage check-in, excess baggage charges, and travel information
Assist passengers at boarding gates and process boarding procedures
Manage arrangements for reserved and standby passengers and their luggage
Determine flight close-out times and complete flight documentation
Handle post-departure procedures, invalidate tickets, and finalize reports
Conduct lost-and-found activities and return found items
Process lost or damaged baggage claims and settlements
Receive and process domestic and international airfreight shipments
Determine routing, compute rates, and prepare airfreight documentation
Maintain airfreight inventory records across warehouse, dispatch, and delivery processes
Ensure compliance with site security protocols and report breaches or suspicious activities
Support smooth boarding, deplaning, ticket validation, and overall operational efficiency

Requirements

What you’ll need

High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Stay up to date on recurrent training as assigned
Ability to obtain and maintain airport security badge
Ability to read, write, and speak the English language
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on your feet for extended periods, up to 8 hours or more during shifts
Clear vision and hearing required
Capacity to work in confined spaces
Ability to work in a noisy environment
Preferred: Previous experience in an airport, airline, or logistics environment
Preferred: Knowledge of ticketing, reservations, and fare calculation systems
Preferred: Experience handling lost and found procedures or baggage claims
Preferred: Familiarity with airport regulations and procedures
Preferred: Knowledge of international shipping and airfreight documentation
Preferred: Proficiency in a second language
Preferred: Strong conflict resolution and problem-solving abilities

Benefits

Comp & perks

DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical care options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities