Passenger Services Agent

Worldwide Flight Services (WFS)

. Provide customer service related to airport and passenger operations .

Posted 11/11/2026full-timeMesa • Arizona • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within airport operations, including ticketing, reservations, and baggage handling. Proficient in maintaining compliance with security protocols and managing airfreight documentation.

Highest-signal resume keywords

Customer Service ExperienceTicketing And Reservations KnowledgeBaggage Handling ProceduresAirfreight Documentation ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ticketing SystemsReservations ManagementFare CalculationBaggage Claims ProcessingAirfreight RoutingInventory Record MaintenanceData Input ProficiencyBasic Computer SkillsManual DexterityConflict Resolution

Soft Skills

Strong Organizational SkillsAttention To DetailProblem-Solving AbilitiesAbility To Work Varied ShiftsStrong Verbal And Written Communication

Certifications & Qualifications

Airport Security Badge

Industry Keywords

Airport OperationsPassenger OperationsLogistics EnvironmentInternational ShippingAirport Regulations

About the role

Key responsibilities & impact

Provide customer service related to airport and passenger operations
Make reservations, issue tickets and itineraries, and compute passenger fares
Handle baggage check-in, excess baggage charges, and travel information
Assist passengers at boarding gates and process boarding procedures
Manage reservations, standby travelers, and associated luggage
Determine flight close-out times and complete flight documentation
Handle post-departure procedures, invalidate tickets, and finalize reports
Conduct lost and found activities and return found items
Process lost or damaged baggage claims and route larger claims appropriately
Receive and process domestic and international airfreight shipments
Determine airfreight routing, compute rates, and prepare documentation
Maintain airfreight inventory records across warehouse, dispatch, and delivery processes
Maintain compliance with site security protocols and report breaches or suspicious activities

Requirements

What you’ll need

High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including data input and use of relevant software
Stay up to date on recurrent training as assigned
Ability to obtain and maintain an airport security badge
Ability to read, write, and speak English
Previous experience in an airport, airline, or logistics environment preferred
Knowledge of ticketing, reservations, and fare calculation systems preferred
Experience handling lost and found procedures or baggage claims preferred
Strong organizational skills and attention to detail preferred
Familiarity with airport regulations and procedures preferred
Knowledge of international shipping and airfreight documentation preferred
Proficiency in a second language preferred
Strong conflict resolution and problem-solving abilities preferred
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly and occasionally up to 75 lbs
Frequent standing, walking, and movement throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs
Ability to work in varying weather conditions
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on feet for extended periods, up to 8 hours or more
Clear vision and hearing
Capacity to work in confined spaces
Ability to work in noisy environments

Benefits

Comp & perks

DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical insurance options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Opportunity for internal mobility and transfers