Passenger Services Manager – On Duty

Worldwide Flight Services (WFS)

. Oversee check-in, boarding, and arrival processes .

Posted 11/2/2026full-timeLas Vegas • Nevada • United StatesMid-LevelSenior💰 $72,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and communication skills while managing airline operations, ensuring compliance with DOT/FAA regulations and TSA standards. Capable of resolving conflicts and providing effective solutions in a fast-paced, high-pressure environment.

Highest-signal resume keywords

Airline Operations ManagementSupervisory ExperienceTSA Regulations KnowledgeConflict Resolution SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Airline Reservation SystemsDeparture Control SystemsOperational ReportingIncident DocumentationSafety Audits

Soft Skills

LeadershipCommunicationProblem-SolvingMultitaskingFlexibility

Tools & Technologies

Workforce Management Systems

Certifications & Qualifications

High School DiplomaValid U.S. Driver's License

Industry Keywords

DOT RegulationsFAA RegulationsCustomer ServicePassenger IrregularitiesCorporate Security Programs

About the role

Key responsibilities & impact

Oversee check-in, boarding, and arrival processes
Supervise gate agents and customer service representatives
Manage passenger irregularities, including delays, cancellations, and denied boardings
Handle customer escalations and provide on-the-spot solutions
Ensure compliance with airline policies and DOT/FAA regulations
Act as primary decision-maker and point of contact during the shift
Conduct shift briefings and debriefings
Maintain communication between departments and airline partners
Complete operational reports and incident documentation
Train, coach, and mentor frontline supervisors and staff
Maintain a safe work environment
Participate in required safety audits

Requirements

What you’ll need

High school diploma or equivalent
Valid U.S. Driver's License
Experience in airline or airport operations, with supervisory or management experience
Strong leadership, communication, and problem-solving skills
Knowledge of airline reservation and departure control systems
Understanding of TSA regulations and corporate security programs
Ability to work in a fast-paced, high-pressure environment
Flexibility to work irregular hours, including nights, weekends, and holidays
Strong conflict-resolution skills
Experience with airline systems, TSA regulations, and security compliance
Ability to multitask in a fast-paced environment
Proficiency in Microsoft Office and workforce management
Ability to speak additional languages
Ability to stand, walk, and move for extended periods in a busy airport environment
Ability to lift, push, pull, and carry up to 50 lbs
Ability to bend, kneel, and reach as required
Ability to work in indoor and outdoor conditions, including exposure to weather elements
Ability to maintain stamina and focus in a fast-paced, high-pressure setting

Benefits

Comp & perks

DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards
Multiple medical plan options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities