Passenger Services/Ramp Agent

Worldwide Flight Services (WFS)

. Load and unload baggage and cargo from aircraft safely and efficiently .

Posted 11/4/2026part-timeBelgrade • Montana • United StatesJunior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in baggage handling, customer service, and compliance with airport regulations. Capable of operating ground support equipment and managing flight-related documentation while ensuring safety and efficiency.

Highest-signal resume keywords

Baggage HandlingCustomer Service ExperienceGround Support Equipment OperationAirport Regulations FamiliarityTicketing and Reservations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Baggage Claims ProcessingWeight and Balance ReportingData Input ProficiencyEmergency Response AssistanceManual Dexterity

Soft Skills

Strong Verbal CommunicationWritten Communication SkillsAbility to Work in Varied Conditions

Tools & Technologies

Two-Way RadiosGround Support EquipmentTicketing Systems

Certifications & Qualifications

Valid Driver's LicenseHigh School Diploma or GED

Industry Keywords

Airport Safety RegulationsLogistics ExperienceLost and Found ProceduresInternational Shipping DocumentationTransport Workers Union Membership

About the role

Key responsibilities & impact

Load and unload baggage and cargo from aircraft safely and efficiently
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment, including tugs, belt loaders, and forklifts
Conduct pre- and post-flight safety inspections of equipment and ramp areas
Coordinate with flight crews, ground control, and team members
Fill aircraft water tanks and ensure proper servicing levels
Handle baggage claims and transfers
Maintain ramp cleanliness and organization while following safety protocols
Complete flight paperwork, including weight and balance reports
Assist with emergencies such as equipment failures or medical incidents
Make reservations, issue tickets and itineraries, and compute fares
Handle baggage check-in, collect excess baggage charges, and provide travel information
Assist passengers at boarding gates and process boarding procedures
Manage reservations, standby travelers, and their luggage
Determine flight close-out times and complete flight documentation
Complete post-departure procedures, including ticket invalidation and report finalization
Conduct lost-and-found activities and return found items
Process lost or damaged baggage claims, including minor on-the-spot settlements and escalation of larger claims
Work in varied weather conditions while adhering to airport safety and security regulations

Requirements

What you’ll need

High school diploma or GED equivalent
Valid driver's license required and must be maintained throughout employment
At least 1 year of experience in customer service or a related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including data input and use of relevant software
Familiarity with airport regulations and procedures
Ability to pass background checks and comply with airport security requirements
Fluency in spoken, read, and written English
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly and occasionally up to 75 lbs
Frequent standing, walking, and movement throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on feet for extended periods, up to 8 hours or more during shifts
Clear vision and hearing required
Capacity to work in confined spaces
Ability to work in a noisy environment
Previous airport, airline, or logistics experience preferred
Knowledge of ticketing, reservations, and fare calculation systems preferred
Experience handling lost and found procedures or baggage claims preferred
Knowledge of international shipping and airfreight documentation preferred
Proficiency in a second language preferred
Must join the Transport Workers Union and pay union dues under the collective bargaining agreement

Benefits

Comp & perks

Access pay in advance through the DailyPay app
Paid training
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
Internal mobility and transfer opportunities
Flight benefits