Passenger Services Supervisor

Worldwide Flight Services (WFS)

. Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes .

Posted 10/14/2026full-timeLas Vegas • Nevada • United StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in passenger services, ensuring compliance with airline procedures and TSA regulations while providing excellent customer service. Proficient in bilingual communication and capable of managing operational challenges in a fast-paced environment.

Highest-signal resume keywords

Bilingual English-Spanish ProficiencySupervisory Experience in Operational SettingCustomer Service ExpertiseProficient in Microsoft Office and Airline SystemsKnowledge of Airline-Specific Policies and Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Passenger Services ManagementIncident DocumentationOperational Issue ResolutionStaffing Level MonitoringTraining and OnboardingReport CompletionEmergency Response HandlingAbility to Lift 70 PoundsAbility to Work Varied ShiftsKnowledge of TSA Regulations

Soft Skills

Strong Verbal and Written CommunicationAbility to Handle StressTeamwork and CollaborationCoaching and SupportPositive Work Environment Promotion

Certifications & Qualifications

High School Diploma or GEDAirport and Airline Security Clearances

Industry Keywords

Airline ProceduresCustomer EscalationsGround Handling Service ProviderOperational NeedsHigh Noise Level Environment

About the role

Key responsibilities & impact

Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes
Ensure compliance with airline procedures, TSA regulations, and safety protocols
Provide on-the-spot coaching and support to agents
Resolve customer complaints and operational issues
Coordinate with airline representatives, ramp, and other departments for smooth flight operations
Monitor staffing levels and adjust assignments based on flight schedules and operational needs
Complete required reports, incident documentation, and shift logs
Support training and onboarding of new passenger service agents
Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
Promote a positive and productive work environment while modeling excellent customer service and teamwork
Oversee the team supporting Spanish-speaking airline partners and communicate directly with passengers in Spanish

Requirements

What you’ll need

High School Diploma or GED
Bilingual English-Spanish proficiency required
2+ years of experience in passenger services or a customer-service-related field
1+ year of supervisory or lead experience in an operational setting
Strong verbal and written communication skills
Ability to work varied shifts, including nights, weekends, and holidays
Proficient in Microsoft Office and airline systems
Ability to obtain and maintain all required airport and airline security clearances
Must be able to stand, walk, bend, and lift up to 50 pounds
Ability to lift 70 pounds
Ability to handle stress
Ability to work in a high noise level environment
Ability to work with minimal supervision
Prior experience working with a ground handling service provider preferred
Knowledge of airline-specific policies and procedures preferred
Experience handling irregular operations, customer escalations, or emergency response preferred
Associate's or Bachelor's degree in Aviation, Business, or a related field preferred

Benefits

Comp & perks

Access pay in advance through the DailyPay app
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401k program
Opportunity for internal mobility and transfers