Passenger Services Supervisor

Worldwide Flight Services (WFS)

. Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes .

Posted 11/6/2026full-timeLas Vegas • Nevada • United StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in passenger services, ensuring compliance with airline procedures and TSA regulations while providing excellent customer service. Capable of training and onboarding new staff, resolving operational issues, and maintaining a positive work environment.

Highest-signal resume keywords

Supervisory ExperienceCustomer Service SkillsMicrosoft Office ProficiencyAirline Systems KnowledgeBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Passenger ServicesOperational ManagementIncident DocumentationShift Log CompletionEmergency Response Handling

Soft Skills

Strong Communication SkillsStress ManagementTeamworkCoaching and Support

Tools & Technologies

Airline SystemsMicrosoft Office

Certifications & Qualifications

High School DiplomaGEDAirport Security Clearance

Industry Keywords

TSA RegulationsAirline ProceduresGround Handling ServicesCustomer EscalationsHigh-Noise-Level Environment

About the role

Key responsibilities & impact

Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes
Ensure compliance with airline procedures, TSA regulations, and safety protocols
Provide on-the-spot coaching and support to agents
Resolve customer complaints and operational issues
Coordinate with airline representatives, ramp, and other departments for smooth flight operations
Monitor staffing levels and adjust assignments based on flight schedules and operational needs
Complete required reports, incident documentation, and shift logs
Support training and onboarding of new passenger service agents
Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
Promote a positive and productive work environment while modeling excellent customer service and teamwork

Requirements

What you’ll need

High School Diploma or GED
2+ years of experience in passenger services or a customer-service-related field
1+ year of supervisory or lead experience in an operational setting
Strong verbal and written communication skills
Ability to work varied shifts, including nights, weekends, and holidays
Proficiency in Microsoft Office and airline systems
Ability to obtain and maintain all required airport and airline security clearances
Ability to stand, walk, bend, and lift up to 50 pounds
Ability to lift 70 pounds
Ability to handle stress
Ability to work in a high-noise-level environment
Ability to work with minimal supervision
Associate or Bachelor's degree in Aviation, Business, or a related field preferred
Prior experience working with a ground handling service provider preferred
Knowledge of airline-specific policies and procedures preferred
Experience handling irregular operations, customer escalations, or emergency response preferred
Bilingual or multilingual skills preferred

Benefits

Comp & perks

DailyPay app for accessing pay in advance
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical insurance options for full- and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
401(k) program
Internal mobility and transfer opportunities