Ramp/Passenger Service Agent

Worldwide Flight Services (WFS)

. Load and unload baggage and cargo from aircraft safely and efficiently .

Posted 9/15/2026part-timeBillings • Montana • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in baggage handling, customer service, and compliance with airport safety regulations. Proficient in operating ground support equipment and managing flight documentation while ensuring effective communication with team members and passengers.

Highest-signal resume keywords

Baggage HandlingCustomer Service ExperienceGround Support Equipment OperationAirport Regulations FamiliarityValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Baggage Check-InWeight and Balance ReportingFlight DocumentationSafety InspectionsData Input ProficiencyManual DexterityEmergency ResponseLifting and Handling BaggageLost-and-Found ProcessingTicket Issuance

Soft Skills

Strong Verbal CommunicationWritten Communication SkillsTeam CoordinationAdaptability to Weather ConditionsProblem-Solving

Tools & Technologies

Two-Way RadiosGround Support EquipmentComputer Software

Certifications & Qualifications

High School Diploma or GEDTransport Workers Union Membership

Industry Keywords

Airport Safety RegulationsCargo HandlingFlight OperationsPassenger AssistanceBaggage Claims

About the role

Key responsibilities & impact

Load and unload baggage and cargo from aircraft safely and efficiently
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment such as tugs, belt loaders, and forklifts
Conduct pre- and post-flight safety inspections
Coordinate with flight crews, ground control, and team members
Fill aircraft water tanks and ensure proper servicing levels
Handle baggage claims and transfers
Maintain ramp cleanliness and organization
Complete flight paperwork, including weight and balance reports
Assist with emergencies such as equipment failures or medical incidents
Work in varied weather conditions
Follow airport safety and security regulations and report hazards
Make reservations, issue tickets and itineraries, and compute fares
Handle baggage check-in, collect excess baggage charges, and provide travel information
Assist passengers at boarding gates and process boarding procedures
Manage reservations, standby travelers, and luggage arrangements
Determine flight close-out times and complete flight documentation
Handle post-departure procedures, including ticket invalidation and report finalization
Conduct lost-and-found activities and return found items
Process lost or damaged baggage claims, including minor on-the-spot settlements and forwarding larger claims

Requirements

What you’ll need

High school diploma or GED equivalent
Must hold and maintain a valid driver's license throughout employment
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Familiarity with airport regulations and procedures
Ability to pass background checks and comply with airport security requirements
Ability to fluently speak, read, and write the English language
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity for handling documents, operating computers, and using two-way radios
Ability to remain on feet for extended periods, up to 8 hours or more during shifts
Clear vision and hearing required
Capacity to work in confined spaces
Ability to work in a noisy environment
Must join the Transport Workers Union (TWU) and pay union dues

Benefits

Comp & perks

Access earned pay in advance through the DailyPay app
Flight benefits
Paid training
On-the-spot awards through the Awardco Platform, including gift cards and more
Multiple medical care options for full-time and part-time employees
Travel discounts
Pet insurance
Discount shopping
Wellness programs
Opportunity for internal mobility and transfers